This device can perform faster if you connect it to a hi-speed ...

Tricky · 10-10-2006, 22:00

I have recently purchased a 320gb external USB driver (Toshiba) which when I plug it into any of the following:
DELL 5150 Dimension
DELL XPS Laptop
HP t190.uk

All report "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 Port"

I am running either XP Media Centre or Professional all machines
All SP2
All fully patched and up to date

I've tried multiple cables although I assume the one that came with the unit would be USB2 compliant

Any ideas before I return the drive for a refund?

**Graham M** · 10-10-2006, 22:05

Have you tried connecting it to different USB ports?

Halcyon · 10-10-2006, 22:10

I take it your system actually has USB 2.0 ports ?
That is why it is saying that message.
You would get slightly faster speeds if it was connected to a USB 2.0 port on your computer.

The Jackal · 10-10-2006, 22:13

Chipset drivers maybe ?

Right click my computer > prop > hardware > device manager

Do u see the USB2 ports there ? Maybe download the latest drivers

Whats the model no of the drive u just bought.

DOH : Is the power pluged into your USB drive ? It will need power

**Graham M** · 10-10-2006, 22:13

Quote:

Originally Posted by Halcyon

I take it your system actually has USB 2.0 ports ?
That is why it is saying that message.
You would get slightly faster speeds if it was connected to a USB 2.0 port on your computer.

Slightly!? USB1.1 = 12MBPS, USB2.0 = 480MBPS

Tristan · 10-10-2006, 23:33

Another example of boneheaded Windows: the other day I plugged a USB thumbdrive into my friend's laptop, to be told "This device can perform faster..."

I clicked next or whatever, only to be told "There are no USB2.0 ports on this computer".

Nice one, Microsoft

The Jackal · 10-10-2006, 23:53

Quote:

Originally Posted by Tristan

Another example of boneheaded Windows: the other day I plugged a USB thumbdrive into my friend's laptop, to be told "This device can perform faster..."

... had you installed linux instead

Tricky · 11-10-2006, 04:03

Yes I have tried different ports and computers
Computer reports Enhanced and USB2 ports available (Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC)

Drive Model is Toshiba 320gb external usb PX1267E-1G32
Yes it has external power
Have tried to update drivers but not check Intel site directly for update mine is dated 19-01-2005 v7.0.0.1014 So I'll check this

Linux is a no no unfortunately, need to many windows apps ... seperate debate!

DocDutch · 11-10-2006, 06:10

tricky, does it say under USB Controllers something like "standard enhanced PCI to USB host controller"? IF so that are the standard mickysoft usb drivers and those are still usb1.

rightclick it and select "Update driver", then select "install from list.....", then select "dont search......" and with a bit of luck you'll have there the USB 2.0 drivers for the chipset you use.

AntiSilence · 11-10-2006, 06:12

Quote:

Originally Posted by DocDutch

tricky, does it say under USB Controllers something like "standard enhanced PCI to USB host controller"? IF so that are the standard mickysoft usb drivers and those are still usb1.

rightclick it and select "Update driver", then select "install from list.....", then select "dont search......" and with a bit of luck you'll have there the USB 2.0 drivers for the chipset you use.

SP2 has USB2 drivers. My device manager reports "standard enhanced PCI to USB host controller" and my USB 2 ports work just fine.

Tricky · 11-10-2006, 21:38

OK still no joy .... I've attached a JPG of my "Show me which ports are USB2" and the USB Mass Storage Device shown is my external drive!!! and my devices

nffc · 11-10-2006, 21:51

sounds like a problem with the drive...

11-10-2006, 22:03

I'm not sure if some devices might have problems using an usb hub?

Horace · 12-10-2006, 04:58

Sounds like his hub isn't up to full USB spec. Plug the drive directly into the onboard usb connectors and see if you get the same message.

Tricky · 12-10-2006, 05:57

I have no control over the hub thingy - This is how my PC handles the onboard USB ports 5 rears and 2 on front. I've not checked but I believe that my other machines also use the same concept. And before anyone asks I've removed all other USB devices to check it wasn't a bandwidth issue