I did a 'Housecall' on my computer this morning, which took forever, and all of a sudden I have a new icon on my desktop which looks like a notepad, when I click on it this is what it says:-
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x77c47fd4, pid=3816, tid=2484
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_08-b03 mixed mode, sharing)
# Problematic frame:
# C [msvcrt.dll+0x37fd4]
#
--------------- T H R E A D ---------------
Current thread (0x0afe08e8): JavaThread "HouseCall - ProcessQueue - Worker #4" [_thread_in_native, id=2484]
siginfo: ExceptionCode=0xc0000005, reading address 0x07b53000
Registers:
EAX=0x07b53000, EBX=0x00000001, ECX=0x07780067, EDX=0x66c70010
ESP=0x0c0fdb7c, EBP=0x0c0fdb7c, ESI=0x07782e78, EDI=0x00000000
EIP=0x77c47fd4, EFLAGS=0x00010202
Top of Stack: (sp=0x0c0fdb7c)
0x0c0fdb7c: 0c0fdb88 77124bda 07b5209e 0c0fdbb4
0x0c0fdb8c: 10001bf9 07b5209e 0c0fdbfc 10001bb8
0x0c0fdb9c: 07b5209e 07b52040 07782e78 0c0fdc38
0x0c0fdbac: 10004216 00000000 0c0fdbcc 10001abb
0x0c0fdbbc: 07b5209e 00000000 06893330 07b51fd8
0x0c0fdbcc: 0c0fdc48 7c80f06f 000016e4 00000000
0x0c0fdbdc: 00000000 00000000 0c0fdc0c 07b51fd8
0x0c0fdbec: 00001000 00000000 07b51fd8 00000000
Instructions: (pc=0x77c47fd4)
0x77c47fc4: 5b 5d c3 cc cc cc cc cc 8b ff 55 8b ec 8b 45 08
0x77c47fd4: 66 8b 08 40 40 66 85 c9 75 f6 2b 45 08 d1 f8 48
Stack: [0x0c000000,0x0c100000), sp=0x0c0fdb7c, free space=1014k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [msvcrt.dll+0x37fd4]
C [OLEAUT32.dll+0x4bda]
C 0x10001bf9
C 0x10001abb
C [kernel32.dll+0xf06f]
C [kernel32.dll+0x34ed9]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j hc.impl.lib.activeupdate.UpdateImpl.updateEngine(I IILhc/impl/lib/activeupdate/UpdateCallback

I+0
j hc.impl.lib.activeupdate.UpdateImpl.updateEngine(L hc/impl/lib/activeupdate/UpdateCallback;III)V+22
j hc.applet.process.UpdateEngine.run(Lhc/applet/process/ProcessQueue;Lhc/impl/lib/activeupdate/UpdateImpl

V+34
j hc.applet.process.UpdateActiveUpdate$1.run()V+132
j hc.applet.process.ProcessQueue$Worker.run()V+421
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x079de970 JavaThread "HouseCall Local Proxy Transport" [_thread_in_native, id=2396]
0x079de790 JavaThread "HouseCall Local Proxy Transport" [_thread_blocked, id=3044]
0x079de208 JavaThread "HouseCall Local Proxy Transport" [_thread_blocked, id=3048]
0x0794df30 JavaThread "HouseCall Local Proxy Transport" [_thread_blocked, id=2392]
0x0b13eda8 JavaThread "HouseCall - Update - ActiveUpdate - Transfer Monitor" [_thread_blocked, id=3028]
0x077cce00 JavaThread "HouseCall - ContextFilter - ActionDispatcher" [_thread_blocked, id=2520]
0x0b19ccc0 JavaThread "HouseCall - ProcessQueue - ProcessDispatcher" [_thread_blocked, id=2368]
=>0x0afe08e8 JavaThread "HouseCall - ProcessQueue - Worker #4" [_thread_in_native, id=2484]
0x0b0dac50 JavaThread "HouseCall - ProcessQueue - Worker #3" [_thread_blocked, id=3892]
0x0b0da0f8 JavaThread "HouseCall - ProcessQueue - Worker #2" [_thread_blocked, id=900]
0x0b0fa058 JavaThread "HouseCall - ProcessQueue - Worker #1" [_thread_blocked, id=2408]
0x0b14e9c0 JavaThread "HouseCall - ProcessQueue - Worker #0" [_thread_blocked, id=2580]
0x076d3e48 JavaThread "Thread-9" [_thread_in_native, id=2572]
0x075a1a20 JavaThread "HouseCall - JavaScript - EventDispatcher" [_thread_blocked, id=2420]
0x0b0c96b0 JavaThread "AWT-EventQueue-2" [_thread_blocked, id=2424]
0x0764ea98 JavaThread "thread applet-hc.applet.Implementation.class" [_thread_blocked, id=2516]
0x075369b8 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=2504]
0x07500c30 JavaThread "AWT-Shutdown" [_thread_blocked, id=2500]
0x07515d90 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2488]
0x074fadb0 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2416]
0x0797d598 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2148]
0x03a63ac8 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=1728]
0x03a41ab0 JavaThread "CompilerThread0" daemon [_thread_blocked, id=1672]
0x074e7ba8 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1736]
0x07641340 JavaThread "Finalizer" daemon [_thread_blocked, id=1632]
0x077fad60 JavaThread "Reference Handler" daemon [_thread_blocked, id=1928]
0x0763a040 JavaThread "main" [_thread_in_native, id=3820]
Other Threads:
0x03afae70 VMThread [id=1816]
0x03ae6b90 WatcherThread [id=692]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 576K, used 435K [0x22010000, 0x220b0000, 0x22770000)
eden space 512K, 83% used [0x22010000, 0x2207b418, 0x22090000)
from space 64K, 9% used [0x220a0000, 0x220a17f0, 0x220b0000)
to space 64K, 0% used [0x22090000, 0x22090000, 0x220a0000)
tenured generation total 2132K, used 1938K [0x22770000, 0x22985000, 0x28010000)
the space 2132K, 90% used [0x22770000, 0x22954be8, 0x22954c00, 0x22985000)
compacting perm gen total 8192K, used 2070K [0x28010000, 0x28810000, 0x2c010000)
the space 8192K, 25% used [0x28010000, 0x28215908, 0x28215a00, 0x28810000)
ro space 8192K, 63% used [0x2c010000, 0x2c51d608, 0x2c51d800, 0x2c810000)
rw space 12288K, 46% used [0x2c810000, 0x2cdb0608, 0x2cdb0800, 0x2d410000)
Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 C:\WINDOWS\system32\kernel32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x77760000 - 0x778cf000 C:\WINDOWS\system32\SHDOCVW.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x754d0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x771b0000 - 0x77256000 C:\WINDOWS\system32\WININET.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x773d0000 - 0x774d2000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x00a00000 - 0x00a34000 C:\Program Files\Comodo\Firewall\appguard.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x5d090000 - 0x5d127000 C:\WINDOWS\system32\comctl32.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x75f80000 - 0x7607d000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77260000 - 0x77300000 C:\WINDOWS\system32\urlmon.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\UxTheme.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x010c0000 - 0x011ea000 c:\program files\google\googletoolbar1.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
0x5cd70000 - 0x5cd77000 C:\WINDOWS\system32\serwvdrv.dll
0x5b0a0000 - 0x5b0a7000 C:\WINDOWS\system32\umdmxfrm.dll
0x59a60000 - 0x59b01000 C:\WINDOWS\system32\DBGHELP.DLL
0x01510000 - 0x0151e000 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll
0x01530000 - 0x01605000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll
0x5edd0000 - 0x5ede7000 C:\WINDOWS\system32\olepro32.dll
0x6d610000 - 0x6d67a000 C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
0x76990000 - 0x769b5000 C:\WINDOWS\system32\ntshrui.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x71b20000 - 0x71b32000 C:\WINDOWS\system32\MPR.dll
0x75f60000 - 0x75f67000 C:\WINDOWS\System32\drprov.dll
0x71c10000 - 0x71c1e000 C:\WINDOWS\System32\ntlanman.dll
0x71cd0000 - 0x71ce7000 C:\WINDOWS\System32\NETUI0.dll
0x71c90000 - 0x71cd0000 C:\WINDOWS\System32\NETUI1.dll
0x71c80000 - 0x71c87000 C:\WINDOWS\System32\NETRAP.dll
0x71bf0000 - 0x71c03000 C:\WINDOWS\System32\SAMLIB.dll
0x75f70000 - 0x75f79000 C:\WINDOWS\System32\davclnt.dll
0x64830000 - 0x648b7000 C:\Program Files\Windows Live Toolbar\msntb.dll
0x01a60000 - 0x01d26000 C:\WINDOWS\system32\msi.dll
0x74980000 - 0x74ab0000 C:\WINDOWS\system32\msxml3.dll
0x4d4f0000 - 0x4d548000 C:\WINDOWS\system32\WINHTTP.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\mlang.dll
0x01320000 - 0x01326000 C:\Program Files\Windows Live Toolbar\en-us\mtbres.dll.mui
0x01330000 - 0x0133a000 C:\Program Files\Windows Live Toolbar\mtbres.dll
0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
0x02380000 - 0x02408000 C:\WINDOWS\system32\shdoclc.dll
0x02520000 - 0x027e5000 C:\WINDOWS\system32\xpsp2res.dll
0x5ff20000 - 0x5ff46000 C:\WINDOWS\system32\MSRATING.dll
0x5ff50000 - 0x5ff61000 C:\WINDOWS\system32\msratelc.dll
0x01390000 - 0x013a3000 C:\WINDOWS\system32\CavEmLSP.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x77c70000 - 0x77c93000 C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x7dc30000 - 0x7df20000 C:\WINDOWS\System32\mshtml.dll
0x746c0000 - 0x746e7000 C:\WINDOWS\System32\msls31.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\System32\PSAPI.DLL
0x746f0000 - 0x7471a000 C:\WINDOWS\System32\msimtf.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x75c50000 - 0x75cbe000 C:\WINDOWS\System32\jscript.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x66e50000 - 0x66e90000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\System32\WINSPOOL.DRV
0x76200000 - 0x76271000 C:\WINDOWS\System32\mshtmled.dll
0x6bdd0000 - 0x6be06000 C:\WINDOWS\system32\dxtrans.dll
0x6d430000 - 0x6d43a000 C:\WINDOWS\System32\ddrawex.dll
0x73760000 - 0x737a9000 C:\WINDOWS\System32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\System32\DCIMAN32.dll
0x6be10000 - 0x6be6a000 C:\WINDOWS\system32\dxtmsft.dll
0x66880000 - 0x6688c000 C:\WINDOWS\system32\IMGUTIL.DLL
0x5e310000 - 0x5e31c000 C:\WINDOWS\System32\pngfilt.dll
0x30000000 - 0x302de000 C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x767f0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x68100000 - 0x68124000 C:\WINDOWS\system32\dssenh.dll
0x75e60000 - 0x75e73000 C:\WINDOWS\system32\cryptnet.dll
0x75150000 - 0x75164000 C:\WINDOWS\system32\Cabinet.dll
0x71d40000 - 0x71d5c000 C:\WINDOWS\System32\actxprxy.dll
0x6d590000 - 0x6d5a2000 C:\Program Files\Java\jre1.5.0_08\bin\npjpi150_08.dll
0x6d400000 - 0x6d418000 C:\Program Files\Java\jre1.5.0_08\bin\jpiexp32.dll
0x6d450000 - 0x6d468000 C:\Program Files\Java\jre1.5.0_08\bin\jpishare.dll
0x6d6c0000 - 0x6d85b000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\hpi.dll
0x6d690000 - 0x6d69c000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\java.dll
0x6d6b0000 - 0x6d6bf000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\zip.dll
0x6d000000 - 0x6d169000 C:\Program Files\Java\jre1.5.0_08\bin\awt.dll
0x6d240000 - 0x6d27f000 C:\Program Files\Java\jre1.5.0_08\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0_08\bin\deploy.dll
0x6d5d0000 - 0x6d5f3000 C:\Program Files\Java\jre1.5.0_08\bin\RegUtils.dll
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE15~2.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_08 -Djavaplugin.nodotversion=150_08 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protoco l -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~2.0_0\clas ses -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE15~2.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_08 -Djavaplugin.nodotversion=150_08 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protoco l vfprintf
java_command: <unknown>
Launcher Type: generic
Environment Variables:
PATH=C:\PROGRA~1\Java\JRE15~2.0_0\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\SYSTEM32;C:\WINDOWS;C:\WINDOW S\SYSTEM32\WBEM;C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI CONTROL PANEL;C:\PROGRAM FILES\COMMON FILES\STOPZILLA!;C:\PROGRAM FILES\COMMON FILES\ULEAD SYSTEMS\MPEG;C:\PROGRAM FILES\COMMON FILES\ULEAD SYSTEMS\DVD;.
USERNAME=
ADMIN EDIT - removed.
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 6 Stepping 2, AuthenticAMD
--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 2
CPU:total 1 (cores per cpu 1, threads per core 1) family 6 model 6 stepping 2, cmov, cx8, fxsr, mmx, sse, mmxext, 3dnowext, 3dnow
Memory: 4k page, physical 523764k(135536k free), swap 1280144k(924096k free)
vm_info: Java HotSpot(TM) Client VM (1.5.0_08-b03) for windows-x86, built on Jul 26 2006 01:10:50 by "java_re" with MS VC++ 6.0
PLEASE CAN ANYONE HELP, I DON'T KNOW WHAT IT MEANS