Thanks for the replies, although the colleague is a tight Yorkshireman
Its not compentsation that he is after I just queried that, the main reason for the post is what NTL would do if his services from them were to be off for a week. Even better for what Telewest do in these instances (although I realise that this is not a Telewest site).
As has been said, he should not be required to pay for a service that is going to be off for a week through no fault of his own.
As for the title of this thread, yes it was the first scenario Neil, albiet with Telewest. Although it included a bit of the 2nd.
He was prepared for a bit of "give & take" & has cancelled what he was going to do at the weekend (Golf I believe) but was not prepared/able to take the time off from work that would be needed to enable the repair.
As for employing people to work antisocial hours... But they are the only hours where the services fail
lol.