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Matuka · 26-03-2004, 18:56

31. I am having trouble with the Xbox Music Mixer, where can I go for help?

Use the following links to the official Microsoft Xbox Music Mixer support pages:
Xbox Music Mixer FAQ
Xbox Music Mixer Troubleshooter

32. Can I connect my Xbox to my computer monitor?

Yes you can connect your Xbox to your computer monitor using the 3rd party device called the X2VGA, which supports up to 1080i resolution (the same as the Xbox High Definition AV pack), and a toslink audio connector for Dolby Digital 5.1 surround sound support.

Microsoft disables the high-definition video output on the PAL version Xbox(only sold in Europe, Australia, NZ, Hong Kong etc.), so it cannot work normally with the X2VGA. However, the Xbox consoles sold in North America, Japan, etc. which belong to the NTSC version, will work fine with X2VGA. Please take note of this in advance. They will not accept exchange or refund for this cause.

33. What should I do if I am having trouble loading a Grand Theft Auto save file?

Attempt the following troubleshooting steps:
Verify that your Xbox's time and date are set correctly
Verify you did not shut off your Xbox while saving a game
Verify the disc is clean
Try using other games in your Xbox, do you have the same problem?

34. What does it mean when the light on the front of my Xbox is flashing green and orange?

This flashing pattern indicates you do not have the AV cable in the rear of your Xbox connected properly, shut off your Xbox, reconnect it and try again.

35. What does it mean when the light on the front of my Xbox is orange?

This indicates your Xbox is overheating (and is protecting itself by not allowing usage), ensure you have 6 inches of space on each side of the Xbox and your Xbox is off of any soft materials such as carpet that may block the ventilation openings.

36. What does it mean when the light on the front of my Xbox is flashing a color that includes red?

Your Xbox has an internal problem, and will need to be repaired. Please continue to the bottom of the page to the section on getting official Xbox support.

37. What should I do if my question was not answered here?

Provide the following information in your post so we may better assist you with a problem concerning Xbox Live:
1. Which step failed at the Connect Status Screen?
**What was the name of the "Help" error?

2. *What are the X, Y, Z codes and UL, DL, L, and P values you reached?

3. Who is your Broadband Provider (ISP)?
Is your IP address Static or Dynamic?
Is your DNS Server address Static or Dynamic?
Do you have PPPoE settings from your ISP?

4. How do you have your Xbox connected to your broadband connection?
Are you directly connected to the modem?
Going through a router?
Going through ICS? [Internet Connection Sharing]

5. What is the Modem model # and version?

6. What is the Router model # and version?

7. Length of problem:
Have you previously connected before?
Is this your first time to connect?
Is the problem consistent? Or is it intermittent?

8. Which games are affected by this problem?
Is it all games or just one in particular?

9. Where exactly and how exactly does it occur?
(Please elaborate to the best of your ability what steps you took to get this problem to occur)

*To obtain the X, Y, Z codes and UL, DL, L, P values:
1. Run the Connect Status by choosing "Connect"
2. Immediately after all 4 steps pass or fail, press the Y button on the controller
3. You will see the X, Y, Z, UL, DL, L, and P information listed in a new box. Please record these numbers down.

**To obtain the "Help" error message's name:
1. Run the Connect Status by choosing "Connect"
2. Once the 4 steps pass or fail, highlight the "Help" button in the bottom left of the screen and press the A button.
3. A new screen appears that tells you a more specific reason why the test may have failed. Above the detailed text of the error message, you'll see a simple 2 to 3 word name for the error (examples are "IP Conflict", "DNS Error", "PPPoE Available", etc.). Please write down this error's name, which is known as the "Help" error message name.

Provide the following information in your post so we may better assist you with a problem concerning your Xbox:
1. What are you having the problem with?
Are you having an audio problem, a video problem, etc.

2. What exactly happens when you experience this problem?
Give a detailed description of what is wrong

3. When does your problem occur?
Does it happen when you start your Xbox, or does it happen while loading a game save, etc.

4. When did this problem start?
Did it just happen or has it been this way for a while

5. What caused the problem?
Did you damage your Xbox by mistake or did it just start by itself

___________________________________
How can I contact official Xbox support?
Call 0800 587 1102 or Click Here, select your country, and select support. You should have your Xbox serial number on hand, as well as any error code your Xbox may have given you.

Sources: Xbox.com and Xbox Support 4

This FAQ was created and arranged by GhostReconFan and vethia from the Xbox.com forums.
Copied & editied to suit here by Matuka.

If you feel there should be something added to this FAQ, or have information you want to include that is already written PM us. (Please include your forum name so we may give you proper credit)

26-03-2004, 18:56	#3
Matuka Fluffchucker. Join Date: Mar 2004 Location: Burnley, Lancashire Age: 39 Posts: 155	Re: Xbox Technical Issues FAQ 31. I am having trouble with the Xbox Music Mixer, where can I go for help? Use the following links to the official Microsoft Xbox Music Mixer support pages: Xbox Music Mixer FAQ Xbox Music Mixer Troubleshooter 32. Can I connect my Xbox to my computer monitor? Yes you can connect your Xbox to your computer monitor using the 3rd party device called the X2VGA, which supports up to 1080i resolution (the same as the Xbox High Definition AV pack), and a toslink audio connector for Dolby Digital 5.1 surround sound support. Microsoft disables the high-definition video output on the PAL version Xbox(only sold in Europe, Australia, NZ, Hong Kong etc.), so it cannot work normally with the X2VGA. However, the Xbox consoles sold in North America, Japan, etc. which belong to the NTSC version, will work fine with X2VGA. Please take note of this in advance. They will not accept exchange or refund for this cause. 33. What should I do if I am having trouble loading a Grand Theft Auto save file? Attempt the following troubleshooting steps: Verify that your Xbox's time and date are set correctly Verify you did not shut off your Xbox while saving a game Verify the disc is clean Try using other games in your Xbox, do you have the same problem? 34. What does it mean when the light on the front of my Xbox is flashing green and orange? This flashing pattern indicates you do not have the AV cable in the rear of your Xbox connected properly, shut off your Xbox, reconnect it and try again. 35. What does it mean when the light on the front of my Xbox is orange? This indicates your Xbox is overheating (and is protecting itself by not allowing usage), ensure you have 6 inches of space on each side of the Xbox and your Xbox is off of any soft materials such as carpet that may block the ventilation openings. 36. What does it mean when the light on the front of my Xbox is flashing a color that includes red? Your Xbox has an internal problem, and will need to be repaired. Please continue to the bottom of the page to the section on getting official Xbox support. 37. What should I do if my question was not answered here? Provide the following information in your post so we may better assist you with a problem concerning Xbox Live: 1. Which step failed at the Connect Status Screen? *What was the name of the "Help" error? 2. What are the X, Y, Z codes and UL, DL, L, and P values you reached? 3. Who is your Broadband Provider (ISP)? Is your IP address Static or Dynamic? Is your DNS Server address Static or Dynamic? Do you have PPPoE settings from your ISP? 4. How do you have your Xbox connected to your broadband connection? Are you directly connected to the modem? Going through a router? Going through ICS? [Internet Connection Sharing] 5. What is the Modem model # and version? 6. What is the Router model # and version? 7. Length of problem: Have you previously connected before? Is this your first time to connect? Is the problem consistent? Or is it intermittent? 8. Which games are affected by this problem? Is it all games or just one in particular? 9. Where exactly and how exactly does it occur? (Please elaborate to the best of your ability what steps you took to get this problem to occur) To obtain the X, Y, Z codes and UL, DL, L, P values: 1. Run the Connect Status by choosing "Connect" 2. Immediately after all 4 steps pass or fail, press the Y button on the controller 3. You will see the X, Y, Z, UL, DL, L, and P information listed in a new box. Please record these numbers down. To obtain the "Help" error message's name: 1. Run the Connect Status by choosing "Connect" 2. Once the 4 steps pass or fail, highlight the "Help" button in the bottom left of the screen and press the A button. 3. A new screen appears that tells you a more specific reason why the test may have failed. Above the detailed text of the error message, you'll see a simple 2 to 3 word name for the error (examples are "IP Conflict", "DNS Error", "PPPoE Available", etc.). Please write down this error's name, which is known as the "Help" error message name. Provide the following information in your post so we may better assist you with a problem concerning your Xbox:* 1. What are you having the problem with? Are you having an audio problem, a video problem, etc. 2. What exactly happens when you experience this problem? Give a detailed description of what is wrong 3. When does your problem occur? Does it happen when you start your Xbox, or does it happen while loading a game save, etc. 4. When did this problem start? Did it just happen or has it been this way for a while 5. What caused the problem? Did you damage your Xbox by mistake or did it just start by itself ___________________________________ *How can I contact official Xbox support?* Call 0800 587 1102 or Click Here, select your country, and select support. You should have your Xbox serial number on hand, as well as any error code your Xbox may have given you. Sources: Xbox.com and Xbox Support 4 This FAQ was created and arranged by GhostReconFan and vethia from the Xbox.com forums. Copied & editied to suit here by *Matuka.* If you feel there should be something added to this FAQ, or have information you want to include that is already written PM us. (Please include your forum name so we may give you proper credit) Last edited by Matuka; 26-03-2004 at 19:01.