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Matuka · 26-03-2004, 18:56

19. How do I setup Windows Internet connection sharing?

First I would advise you to research the Direct Connection, or the Router Connection. If you still need to use windows internet connection sharing then read below.

Requirements:
>High Speed internet connection coming into computer (normally USB)
>A network interface (ethernet) card
>A CAT 5, 5e, or 6 crossover ethernet cable with RJ-45 connectors (The Xbox system link cable meets this requirement)
>A PC with Windows 98 SE or greater

Setup:
Windows ME
Windows 98 SE
Windows 2000
Windows XP

Troubleshooting
1. Verify you have disabled any PC firewall software
2. Verify your Xbox is connected to your PC using a crossover cable
3. Verify your Xbox has been configured to obtain IP and DNS information automatically
4. Make sure you have enabled sharing on the internet connection that is coming into your PC

Alternatively if you do not wish to setup Windows Internet Connection sharing when using Windows XP you can setup something called an ethernet bridge, which is much more efficient and can bypass any software firewalls you may have.
Use the following procedure to setup an ethernet bridge:
1. Click on the start button of your taskbar
2. Click on settings
3. Click on control panel
4. Double click on network and internet connections
5. If you are brought to the 'Pick a Task' menu, click on network connections in the lower right hand corner
6. In the white space of the screen that appears click the right mouse button
7. Hover over arrange icons by and un-check auto arange, and align to grid
8. Arrange your icons so the connection coming into your computer and the connection you would like to 'get' internet are right next to each other
9. Connect your Xbox to your computer's network interface/LAN card using a crossover ethernet cable
10. Highlight (click the left mouse button, and drag your cursor so both of the connections you want to use turn blue) each connection
11. using the right mouse button, click on one of the connections you highlighed
12. Click the bridge connections option
13. You will get a message saying Please wait while Windows begins setup of the ethernet bridge
14. Once it finishes your internet connection may be disabled for about a minute
15. After you are finished ensure that your Xbox is setup to recive IP and DNS information

If you still need to help please continue to the "What should I do if my question was not answered here" section.

20. What is a good router for Xbox Live?

Any router listed here is a good router to use for Xbox Live.

21. What should I do if I am having problems connecting to Xbox Live with a router that is labeled as Xbox Live compatible?

You may have an Xbox Live compatible router, but Microsoft may have only approved a certain firmware version for the specific product. You should check at the Xbox Live router compatibility page and select your manufacturer, view the firmware that is Xbox Live compatible, connect to your router and view it's current firmware version, if it is not the approved firmware version (even if your current version is more up to date) you will need to go to your manufacturer's website, download the firmware and then upgrade/downgrade your router's firmware.

22. What should I do if I open the network trouble shooter and I get an error saying "DNS not resolved"?

Use the following procedure to fix the DNS not resolved error:
Router connection:
1. Shut off your computer
2. Unplug your modem and router
3. Disconnect the cable plugging into your computer coming from your modem or router
4. Disconnect your computer from your router and connect your computer to your modem
5. Turn on your computer
6. Press the 'Start' button on your taskbar
7. Click run
8. Type cmd
9. Type ipconfig/release
10. Type ipconfig/renew
11. Type ipconfig/all
12. Under 'Ethernet Adapter Local Area Connection' look for DNS Servers and Physical Address
13. Copy down the number(s) (i.e. 69.25.49.23, 00-00-00-00-00-00)
14. Shutdown your computer
15. Disconnect your computer from your modem
16. Reconnect your router to your modem
17. Reconnect your computer to your router
18. Turn on your computer
19. Click start
20. Click run
21. Type ipconfig/release
22. Type ipconfig/renew
23. Turn on your Xbox without a disc in the drive
24. Go to the main settings menu or go to Xbox Live menu then network settings
25. Go into DNS servers
26. Enter the first DNS server into the primary DNS server selection, and as a secondary enter 192.168.0.1
27. Try to connect
28. If you still cannot connect in the primary DNS server selection enter the second DNS server (if you had) you found from your computer, and as the secondary enter 192.168.1.1
29. Try to connect

Direct Connection:
1. Click Start on your desktop
2. Click run
3. Type cmd or command
4. Type ipconfig/all
5. When you get to your default enabled connection copy down the letter/number sequence called the physical address, and the DNS servers
6. Unplug your modem
7. Turn on your Xbox without a disc in the drive
8. Go to Xbox Live
9. Go to network settings
10. Go to DNS settings
11. Enter the DNS settings you copied down
12. Go to advanced
13. Go to MAC address
14. Input that letter and number sequence
15. Press ok
16. Connect your Xbox to your modem
17. Try to connect

23. What should I do if I open the network trouble shooter and I get an error saying "IP settings not confirmed"?

Use the following procedure to fix the IP settings not confirmed issue:
This is for a direct connection only, there is no workaround for a router without configuring your router to do so.
1. Click Start on your desktop
2. Click run
3. Type cmd or command
4. Type ipconfig/all
5. When you get to your default enabled connection copy down the letter/number sequence called the physical address, and IP address
6. Unplug your modem
4. Turn on your Xbox without a disc in the drive
5. Go to Xbox Live
6. Go to network settings
7. Go to IP settings
8. Enter the IP settings you copied down
9. Go to advanced
10. Go to MAC address
11. Input that letter and number sequence
12. Press ok
13. Connect your Xbox to your modem
14. Try to connect

24. What do I need if I am going to connect to Xbox Live wirelessly?

If your Xbox is too far away from your modem or router and you would like to setup a network to connect to Xbox Live using a wireless router and wireless bridge you will need an Xbox Live compatible router that has a built in wireless access point. You will also need an Xbox Live compatible wireless bridge. I would recommend getting devices that are of the same brand, so if you purchased a Microsoft brand router I would get the Microsoft MN-740 or if you purchased the Dlink DI-614+ you should get the DWL-810. After purchasing your devices you should then read the corresponding product documentation that came with your devices, and you should also check the manufacturer's website for any firmware upgrades or updated support information.

25. Does wireless encryption cause lag?

The method that a Wireless device uses encode and decode information will not cause any noticeable lag.

26. I have a 2.4 GHz wireless phone, if I get a 2.4 GHz wireless router will I get interference?

Most 2.4GHz wireless routers will not get interference, but there are some people who have problems with their router's when they use their 2.4Ghz wireless phone.

27. Why can't I connect to Xbox Live using a hub or switch that is connected to my modem?

A hub and switch are two devices that split the bandwidth coming from any ethernet device that is connected to them they will not route communications from your LAN to the internet. All they do is split the bandwidth so your modem can see all of the MAC addresses connected to it so it will only give a connection to one of those devices. If you do not want to purchase a router you could purchase another MAC address from your ISP so you are allowed to connect an additional amount of devices to the internet.

28. I am getting an error message that says my "your Xbox requires service call for support", what should I do?

Your Xbox has an internal problem, and will need to be repaired. Please continue to the bottom of the page to the section on getting official Xbox support.

29. How do I cancel my Xbox Live account?

If you live in United Kingdom Call 0800 587 1102 when it asks what you need help with, choose "Xbox Live, including repair" by pressing the #1 on you phone and support personnel will be glad to assist you.
If you live outside United Kingdom continue to the bottom of the page to the contact section.

30. I forgot the parental pass code for my Xbox, how do I reset it?

You will need to contact Xbox support for information on resetting the Xbox parental control code, keep in mind they will likely need to verify the age of the caller and your Xbox will need to be registered with Microsoft.

26-03-2004, 18:56	#2
Matuka Fluffchucker. Join Date: Mar 2004 Location: Burnley, Lancashire Age: 39 Posts: 155	Re: Xbox Technical Issues FAQ 19. How do I setup Windows Internet connection sharing? First I would advise you to research the Direct Connection, or the Router Connection. If you still need to use windows internet connection sharing then read below. Requirements: >High Speed internet connection coming into computer (normally USB) >A network interface (ethernet) card >A CAT 5, 5e, or 6 crossover ethernet cable with RJ-45 connectors (The Xbox system link cable meets this requirement) >A PC with Windows 98 SE or greater Setup: Windows ME Windows 98 SE Windows 2000 Windows XP Troubleshooting 1. Verify you have disabled any PC firewall software 2. Verify your Xbox is connected to your PC using a crossover cable 3. Verify your Xbox has been configured to obtain IP and DNS information automatically 4. Make sure you have enabled sharing on the internet connection that is coming into your PC Alternatively if you do not wish to setup Windows Internet Connection sharing when using Windows XP you can setup something called an ethernet bridge, which is much more efficient and can bypass any software firewalls you may have. Use the following procedure to setup an ethernet bridge: 1. Click on the start button of your taskbar 2. Click on settings 3. Click on control panel 4. Double click on network and internet connections 5. If you are brought to the 'Pick a Task' menu, click on network connections in the lower right hand corner 6. In the white space of the screen that appears click the right mouse button 7. Hover over arrange icons by and un-check auto arange, and align to grid 8. Arrange your icons so the connection coming into your computer and the connection you would like to 'get' internet are right next to each other 9. Connect your Xbox to your computer's network interface/LAN card using a crossover ethernet cable 10. Highlight (click the left mouse button, and drag your cursor so both of the connections you want to use turn blue) each connection 11. using the right mouse button, click on one of the connections you highlighed 12. Click the bridge connections option 13. You will get a message saying Please wait while Windows begins setup of the ethernet bridge 14. Once it finishes your internet connection may be disabled for about a minute 15. After you are finished ensure that your Xbox is setup to recive IP and DNS information If you still need to help please continue to the "What should I do if my question was not answered here" section. 20. What is a good router for Xbox Live? Any router listed here is a good router to use for Xbox Live. 21. What should I do if I am having problems connecting to Xbox Live with a router that is labeled as Xbox Live compatible? You may have an Xbox Live compatible router, but Microsoft may have only approved a certain firmware version for the specific product. You should check at the Xbox Live router compatibility page and select your manufacturer, view the firmware that is Xbox Live compatible, connect to your router and view it's current firmware version, if it is not the approved firmware version (even if your current version is more up to date) you will need to go to your manufacturer's website, download the firmware and then upgrade/downgrade your router's firmware. 22. What should I do if I open the network trouble shooter and I get an error saying "DNS not resolved"? Use the following procedure to fix the DNS not resolved error: Router connection: 1. Shut off your computer 2. Unplug your modem and router 3. Disconnect the cable plugging into your computer coming from your modem or router 4. Disconnect your computer from your router and connect your computer to your modem 5. Turn on your computer 6. Press the 'Start' button on your taskbar 7. Click run 8. Type cmd 9. Type ipconfig/release 10. Type ipconfig/renew 11. Type ipconfig/all 12. Under 'Ethernet Adapter Local Area Connection' look for DNS Servers and Physical Address 13. Copy down the number(s) (i.e. 69.25.49.23, 00-00-00-00-00-00) 14. Shutdown your computer 15. Disconnect your computer from your modem 16. Reconnect your router to your modem 17. Reconnect your computer to your router 18. Turn on your computer 19. Click start 20. Click run 21. Type ipconfig/release 22. Type ipconfig/renew 23. Turn on your Xbox without a disc in the drive 24. Go to the main settings menu or go to Xbox Live menu then network settings 25. Go into DNS servers 26. Enter the first DNS server into the primary DNS server selection, and as a secondary enter 192.168.0.1 27. Try to connect 28. If you still cannot connect in the primary DNS server selection enter the second DNS server (if you had) you found from your computer, and as the secondary enter 192.168.1.1 29. Try to connect Direct Connection: 1. Click Start on your desktop 2. Click run 3. Type cmd or command 4. Type ipconfig/all 5. When you get to your default enabled connection copy down the letter/number sequence called the physical address, and the DNS servers 6. Unplug your modem 7. Turn on your Xbox without a disc in the drive 8. Go to Xbox Live 9. Go to network settings 10. Go to DNS settings 11. Enter the DNS settings you copied down 12. Go to advanced 13. Go to MAC address 14. Input that letter and number sequence 15. Press ok 16. Connect your Xbox to your modem 17. Try to connect 23. What should I do if I open the network trouble shooter and I get an error saying "IP settings not confirmed"? Use the following procedure to fix the IP settings not confirmed issue: This is for a direct connection only, there is no workaround for a router without configuring your router to do so. 1. Click Start on your desktop 2. Click run 3. Type cmd or command 4. Type ipconfig/all 5. When you get to your default enabled connection copy down the letter/number sequence called the physical address, and IP address 6. Unplug your modem 4. Turn on your Xbox without a disc in the drive 5. Go to Xbox Live 6. Go to network settings 7. Go to IP settings 8. Enter the IP settings you copied down 9. Go to advanced 10. Go to MAC address 11. Input that letter and number sequence 12. Press ok 13. Connect your Xbox to your modem 14. Try to connect 24. What do I need if I am going to connect to Xbox Live wirelessly? If your Xbox is too far away from your modem or router and you would like to setup a network to connect to Xbox Live using a wireless router and wireless bridge you will need an Xbox Live compatible router that has a built in wireless access point. You will also need an Xbox Live compatible wireless bridge. I would recommend getting devices that are of the same brand, so if you purchased a Microsoft brand router I would get the Microsoft MN-740 or if you purchased the Dlink DI-614+ you should get the DWL-810. After purchasing your devices you should then read the corresponding product documentation that came with your devices, and you should also check the manufacturer's website for any firmware upgrades or updated support information. 25. Does wireless encryption cause lag? The method that a Wireless device uses encode and decode information will not cause any noticeable lag. 26. I have a 2.4 GHz wireless phone, if I get a 2.4 GHz wireless router will I get interference? Most 2.4GHz wireless routers will not get interference, but there are some people who have problems with their router's when they use their 2.4Ghz wireless phone. 27. Why can't I connect to Xbox Live using a hub or switch that is connected to my modem? A hub and switch are two devices that split the bandwidth coming from any ethernet device that is connected to them they will not route communications from your LAN to the internet. All they do is split the bandwidth so your modem can see all of the MAC addresses connected to it so it will only give a connection to one of those devices. If you do not want to purchase a router you could purchase another MAC address from your ISP so you are allowed to connect an additional amount of devices to the internet. 28. I am getting an error message that says my "your Xbox requires service call for support", what should I do? Your Xbox has an internal problem, and will need to be repaired. Please continue to the bottom of the page to the section on getting official Xbox support. 29. How do I cancel my Xbox Live account? If you live in United Kingdom Call 0800 587 1102 when it asks what you need help with, choose "Xbox Live, including repair" by pressing the #1 on you phone and support personnel will be glad to assist you. If you live outside United Kingdom continue to the bottom of the page to the contact section. 30. I forgot the parental pass code for my Xbox, how do I reset it? You will need to contact Xbox support for information on resetting the Xbox parental control code, keep in mind they will likely need to verify the age of the caller and your Xbox will need to be registered with Microsoft.