[nevets]

Thanks for your advice, but I am only a meek and very mild man. I am not sure if this approach would be my forte

Originally posted by MovedGoalPosts
From what I've gathered making serious threats to customers services to cancel your account will often prompt either customer services themselves, or a "retentions officer" who might subsequently contact you to "make you an offer". How good that offer is, and how much brinkmanship you want to get into must be for you to decide.

At the end of the day ntl do have offers in an attempt to reduce their churn rates, but I suspect they dont want to make such offers too public for obvious reasons. Many deals are likely to be similar to those that would be available if you sign up now i.e. get 600k BB and you can have unlimited phone talktime, or whatever.

The crux of the matter, as ever should be the quality of service you receive. If it is effectively unuseable because of the frequent repetetive faults with connection, you should be forcefully complaining, in writing (email is acceptable communication with ntl according to their t&cs). Be specific with details of the problems and when they occurred, how often you have complained, whaat has or has not been done. If you can demonstrate that the service is below a reasonable standard, bearing in mind that ntl in their t&cs dont guarantee perfection, you are demonstrating their breach of contract. At worst you should be enabled to claim some sort of refund. At best you might even be entitled to damages (or as ntl would descirbe it, a goodwill payment).