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Florence · 04-07-2003, 23:52

When call up if there are CS staff without calls and all at your nearest one are busy you are diverted to the call center that has staff without calls.

That is how BT have always done it and the idea isn't a bad one. Why wait in a que if there is someone in a call center in another part of the country not busy.

04-07-2003, 23:52	#4
Florence Cable ceased I gone Join Date: Jun 2003 Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM. Posts: 4,008	When call up if there are CS staff without calls and all at your nearest one are busy you are diverted to the call center that has staff without calls. That is how BT have always done it and the idea isn't a bad one. Why wait in a que if there is someone in a call center in another part of the country not busy.