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Originally Posted by ntl customer
Having a browse around the Blueyonder site I was interested to find a monthly service status report that is produced by the employees and bosses of the relevant departments that details what went wrong, what has been done to correct it and improvements that are being made to the service - all in detail and without the use of vague ntl cliches such as "coming soon" or "this is due to a technical fault".
http://www.blueyonder.co.uk/blueyond...ouncement.html
Why can't ntl ever bother to do such things?
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This project was started over 12 months ago now while I still worked at ntl. I was directly involved with it too. The new site was designed and completed but certain narrow-minded people blocked it's implementation because they did not feel that it satisfied the tech support department's "criteria".
Of course these same people did not provide their criteria and the project floundered and never went live. It disappeared into an archive along with all the other projects which had money spent on them and never saw the light of day.