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Originally Posted by imback
At a guess, I'd say it's because 99%of customers wouldn't take a blind bit of notice of it. I mean I spoke to a customer yesterday as he was getting the virus addressed from "mangement@ntlworld.com" and asked why we hadn't warned him about this. So I pointed him towards the alert on the homepage, he then said well I never look at that page  |
I can sympathise with you here. But to be fair, how many residential computer users do have more than a basis understanding of what and why things happen on thier computers, or even where to go to look for assistance when it goes belly up. Many users are too lazy to even look for a solution themselves, they just want the answer. At work, my job is not primarily IT support, yet everyone will come running to me at the slightest hint of a problem, since I'm regarded as the "font of all knwoledge".
I suspect it's a balancing act as to how much information is provided. Ntl probably do too little, for those who really want it. But, the more spent on providing information, is another cost incurred that might be better spent preventing the problems occuring in the first place.
If there was an easy way of educating users about the need for basic virus protection, and similar things, viruses wouldn't be the major problem they are today, as they wouldn't be able to spread anywhere as easily. In turn, that might release ISPs from some of their efforts to cope with the strain of vulnerabilities created by virus and Denial of service type traffic, reduce the overload of email servers (at one stage during the MYDoom virus a few weeks ago 1 in 5 mails were a virus if I recall correctly). This might leave ISPs (and it's not just ntl who suffer in this way) to concentrate on building more reliable systems, rather than chasing their backsides as they have to today.