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Originally Posted by MovedGoalPosts
I could be cynical:
They don't know that yet, they just know it's stopped working
They don't know that yet 'cos they cant find out what went wrong
Until they know what went wrong and how to fix it you surely cannot expect prevention?
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Even when they fix the fault, they still don't give details of the fault like Telewest do.
At least it would put our minds at rest, instead of putting the bare minimum on the status page and letting us all jump to conclusions.
I used to defend NTL, but after yesterdays email screw up, god knows why they're in the ISP business if they can't stop the their email servers from falling over at the slightest thing.
If only there were a time machine that could take NTL back to the 90s before they started their "little" spending spree and thought a lot more about the customers in the existing franchises and the technology issues, then just maybe today we wouldn't all be telling the whole country how crap NTL really is.
I don't blame the customer facing employees I never have, its the morons at the top of the ladder who call themselves senior management. Take a good look, they appear to subscribe to the same management techniques book as the rest of the biggest companies in the UK.
Its a case of thinking with their wallets instead of their heads.