Why are ntl never up front about their service problems unlike Telewest?
Having a browse around the Blueyonder site I was interested to find a monthly service status report that is produced by the employees and bosses of the relevant departments that details what went wrong, what has been done to correct it and improvements that are being made to the service - all in detail and without the use of vague ntl cliches such as "coming soon" or "this is due to a technical fault".
http://www.blueyonder.co.uk/blueyond...ouncement.html
Why can't ntl ever bother to do such things? Surely it would help customers to understand the problems they have with their service and why and what caused them and what they are going to do to resolve them rather than spouting out the excuses every time that it's down to a "technical fault".
I get sick to death of hearing this crap on the server status page all the time ...
Quote:
This is due to a technical fault.
Our engineers are aware and are working towards a resolution as soon as possible.
Please accept our apologies for any inconvenience this may cause.
|
What is the fault?
What is the resolution? What are you doing to prevent it from happening in future?
I think that ntl should really get their finger out and start to keep their customers informed properly of what is going on with their services.
Perhaps if they started being more honest and up front to their customers about the problems, then we wouldn't be so peed off when we ring CS to complain!
