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Originally Posted by helpme
But surely as a customer of NTL they can understand the situation I am in. I am more than prepared to pay some sort of cancellation fee but a full 12 month fee seems a bit harsh for 2 days use.
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I am not ntl's biggest fan, & I hate the way they can treat customers, but fair's fair-it's not ntl's fault that you signed up for BB when your company were going to pay for ADSL is it?
That's why the 'blame' really lies with you/your company somewhere, & I still think ntl would be well within their rights to charge you a full years charge (as that is what you signed up for)
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3. Duration
3.1 For our Starter Pack the minimum period of service is 12 months starting on the date We activate the Services. You can only terminate this Agreement during that minimum period if clauses 19.4 or 20.1 apply otherwise We may charge You a cancellation charge which will be the charges which would have been payable to the end of the minimum period. After the minimum period, either You or Us may terminate this Agreement on one month's written notice.
19.4 As well as your other rights, You shall have the right to terminate this Agreement by notice to Us in writing if We fail to perform or observe any obligation under this Agreement and (in the case of a breach capable of remedy) We fail to remedy the breach within the reasonable time specified by You in your written notice requiring Us to do so. You shall also have the right in these circumstances to claim against Us for any losses and expenses which directly result from such breach by Us
20. Cancellation Rights
You may cancel the Services without penalty in the following circumstances:-
(i) if We increase our Charges You may cancel those Services in respect of which the Charges have increased by giving Us one month's notice in writing within 30 days of the earlier of:
(a) such price increase being notified to You under Condition 6.2; or
(b) the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If You cancel Services under this Condition, the increased Charges relating to those Services will not apply to You;
(ii) if We significantly reduce the content of the Services or make any significant change to the terms and conditions of this Agreement under Condition 26(iii), You may terminate this Agreement by giving Us one month's notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such Services has expired.
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http://www.ntlhome.com/legals/residentialterms.html