360 is dead

Central · 19-07-2009, 19:14

360 just died on me

Just after I downloaded Monkey Island to. got to wait 2-3 weeks now. So ****ed off

SnoopZ · 19-07-2009, 19:19

Sitting ontop of a hot Sky box can't be good? You still have 3 years warranty on ring of death?

matt-h · 19-07-2009, 19:39

Shoudlnt be 2-3 weeks. Mine went to the repair centre in may and was back in my house in 8 days from the day i dropped it off at UPS . That included a weekend.

The warranty was extended to 3 years for RROD and E74 and unless its a launch console will still be well within warranty.

The process of getting it sorted was really pretty painless i found , not as painless of it never having died in the first place but still..

The sky HD box chucks the heat out the left hand vent which would be okay if it wasnt in a cabinet. Id move the 360 el;sewhere when ya get it back if ya can.

webcrawler2050 · 19-07-2009, 19:47

I've had 7 replacements - they are pretty quick 5 / 8 days max - personally, as others have said, move it off your sky box! Cant be good for it sitting there!

Central · 19-07-2009, 20:00

Do i need to put the 360 in a box or can I send it how it is with the label stuck on?

Jimmy-J · 19-07-2009, 20:25

My mate got the RRoD and fixed it himself. He got the repair kit from here... Handy if you're out of warranty. http://cgi.ebay.co.uk/XBOX360-XCLAMP...3A1%7C294%3A50

v0id · 19-07-2009, 21:13

Quote:

Originally Posted by Central

Do i need to put the 360 in a box or can I send it how it is with the label stuck on?

From the email they send:

Quote:

·Please package your console before this time.
·When UPS arrive, they will attach the label to the box immediately and take it away.
·Use a sturdy package that is well padded to help protect the contents during the shipping process. The service centre will return the repaired or replaced components to you in our own packaging.
·Write your full return address and the Service Request number on the outside of the package.

So, no. You can't just stick a label on it

SnoopZ · 19-07-2009, 21:40

Just send the xbox back in a properly packed box, no controllers,HDD or cables.

MadGamer · 19-07-2009, 21:58

Do Microsoft not send return labels via email any more? Been a long time since I last had to send mine in

Charlie_Bubble · 19-07-2009, 21:59

Quote:

Originally Posted by SnoopZ

Sitting ontop of a hot Sky box can't be good? You still have 3 years warranty on ring of death?

That was my first thought too. Even if the Sky box has fans or some way of reducing it's heat, it's still a heat source sat directly under a console that has a known heat problem. A friend of mine had his 360 die because he put his Wii on top.

BTW Central, I notice your spring appears to have gone on the little flap over your USB ports. Mine did that too, although it was helped on it's way by my daughters tiny fingers!

SnoopZ · 19-07-2009, 22:03

Quote:

Originally Posted by MadGamer

Do Microsoft not send return labels via email any more? Been a long time since I last had to send mine in

I had UPS labels emailed to me.

matt-h · 19-07-2009, 22:28

I bought a flatpack cardboard postal box to send mine i. Wrapped it in bubble wrap and then filled the box with polystyrene chips..

Then stuck the UPS shipping label and a note with the return address ( ie mine ) on it as requested in the email.

Then dropped it off at ups and then sat back.

The tracking system on UPS and xbox.com was good and updated regularly.

**Matt D** · 20-07-2009, 00:31

Quote:

Originally Posted by SnoopZ

Just send the xbox back in a properly packed box, no controllers,HDD or cables.

... and when you get it back, put it somewhere else, on its own, with plenty of space around it.

Niles Crane · 20-07-2009, 02:44

I've had to send mine for repair twice. Both times i sent and received it back within a week.

It sucks that they need to be repaired at all, but the service in doing so is excellent.

broadbandking · 20-07-2009, 09:13

The quicker you send it the better it is and sooner u'll get it back mine took about two weeks