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Originally Posted by ZoMBiE
I deleted the account a few weeks ago 
the account was an old account that was my main account on the old system which they carried forward. i have deleted it in webmail but it is still there |
AFAIK the one account you can't change or delete without being assisted by Customer services is the main one linked to your account. Removing from webmail wont mean the account itself is removed but just the web access to it I think.
If you want to change this talk to Customer services and they should be able to assist as AFAIK you wont be able to do it by yourself.