Internet issues?

Ignatius · 06-07-2006, 09:32

I'm in the BL3 area, and i currently have no internet, and a flashing light on the front of my samsung STB

Looking at the diagnostics, I see 1 warning "CM Lock Status : Unlocked"

What does this mean?

I also see the following errors in the stb error log

(since yesterday evening - lots of )
169 CM forced reset
163 Failed to range

(yesterday)
302 Post-RS Error 31 730750

(4/6)
302 Post-RS Error 16 730750

(30/6 & earlier)
302 Post-RS error 1 554750
301 No Signal 0 554750

(in fact - i get lots of no signal * post-RS errors going back to the beginning of the log - and here was me assuming that my router was going west - rebooting the router seems to clear connection issues)

Can anyone give me some guidance as to any of these errors? I assume CM = Cable Modem?)

Just wqnt to know if I need to raise a call with support - it's cheaper to ask the folks in the know on here

Thanks in advance

Neil · 06-07-2006, 09:39

As you have no internet, you need to raise a call with support.

Ignatius · 06-07-2006, 09:51

Quote:

Originally Posted by Neil

As you have no internet, you need to raise a call with support.

Unless, of course, somebody in the same area is having the same problem and already reported it

Paul · 06-07-2006, 10:03

Would be quicker to call and report it since it might be a while before someone in your localised area sees your post and responds

Ignatius · 06-07-2006, 11:01

Indeed,

It's just i'm at work at the moment, and I need to be at home to ring support

Neil · 06-07-2006, 11:30

Quote:

Originally Posted by Ignatius

Unless, of course, somebody in the same area is having the same problem and already reported it

How would that benefit the OP if the problem is local to his connection?

Ignatius · 07-07-2006, 10:57

NTL tech support seem to believe it's a problem local to me.

They sent a hit to the box and asked me to reboot. This did not clear it. They're sending an engineer on Sunday (?? - didn't know they had engineers working sundays??)

Strangely, devices plugged into the stb are receiving an IP address of 192.168.100.50 - not a valid internet address and not one of the usual addresses you get if you need to reprovision.

It's just a shame none of my neighbours have an open wifi router