ntl home:120 hanging from today

[deadite66]

Originally Posted by Paul M

The evidence so far seems pretty strong to me, lots of people working fine on 120's, then there is a firmware upgrade, now those people have problems. I'm afraid that there is only one conclusion you can really draw - the modems (for whatever reason) have been upset by the upgrade.

Paul are NTL techs now aware of this problem?

[quadplay]

Originally Posted by Paul M

Firewalls do not generally start to do strange things when they have been running fine for ages.

Generally, no. But it can, and does happen. I lost count of the number of customers I spoke to in Broadband Support with slow/intermittent/broken connections who refused to disable their firewall because "it has been running fine for ages and I've made no changes to it", who found their connection worked perfectly when they actually turn it off.

EDIT: I'm not saying that firewalls are necessarily the cause of this problem though - just that refusing to turn off the firewall because "it's always worked fine in the past" is not very helpful. Things go wrong, be they firewalls, whole computers, or cars.

[mcmanic]

Originally Posted by quadplay

Generally, no. But it can, and does happen. I lost count of the number of customers I spoke to in Broadband Support with slow/intermittent/broken connections who refused to disable their firewall because "it has been running fine for ages and I've made no changes to it", who found their connection worked perfectly when they actually turn it off.

EDIT: I'm not saying that firewalls are necessarily the cause of this problem though - just that refusing to turn off the firewall because "it's always worked fine in the past" is not very helpful. Things go wrong, be they firewalls, whole computers, or cars.

SO all of us with this problem which is clearly due to the firmware upgrade in your view is due to firewall problems, sounds like you work for NTL CS to me.

Is it possible that a member of staff (if not already) inform NTL about this. I know you have close contact with them regarding certain issue's. Even if they rolled back the firmware to 0002 would be something, or can we claim a rebate in loss of service or is this covered by the "NTL upto when it works 10meg service"

J/K.......lol

[quadplay]

Originally Posted by mcmanic

SO all of us with this problem which is clearly due to the firmware upgrade in your view is due to firewall problems

Erm, what?

Where did I say that?

[Oven Chips]

Hopefully a Moderator will spot this, and vouch that I am posting from an ntl: IP, and may be aware of who I am.



Please can anyone who believes they are affected by the issue of 100/120 Modems locking up post the following information in this thread:

Modem Model - 100 or 120 *
First 6 characters** of your MAC Address on the label underneath the modem they will be 00:d0:59 or 00:02:8a
Where you are ie nearest large town, etc.

Some further requests:


* Please do not provide details unless you are using a 100 or 120 modem.
** Under no circumstances post the last 6 characters

[Paul M]

Originally Posted by Oven Chips

Hopefully a Moderator will spot this, and vouch that I am posting from an ntl: IP, and may be aware of who I am.

We know who you are

If members could provide the details as requested please, Oven Chips works for ntl and the information will help investigations into any possible problem. Thanks.

[cb95amc]

I have the problem....

My modem is a 120 model
The MAC address begins with 00:02:8A
Nearest major town in Luton.

Modem has locked up about 6 times today, about 4 times yesterday.

Many thanks

Andrew

[squirrel1970]

our ambit 120 hasn't been upgraded at all.. it's still showing the 3mb config!
despite all our calling to NTL, nothing has been done.

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : 00:d0:59

Maximum Downstream Data Rate : 3072000 bps
Maximum Upstream Data Rate : 300000 bps
Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0002.cpr


We're in Stockport.

[Oven Chips]

cj_abi

I am specifically trying to find people who believe they have problems with modems locking up. Your area has not had the 003 firmware upgrade, so sorry I cannot help.

[Jay NI]

I am having the problem too and have been a happy NTL customer for 4 years never having any trouble like this before now and am a little irritated after being fobbed of on the phone twice, firstly CS running tests and saying its fine, then when i phoned again the reason changed till "its your firewall, disable it and it will be fine" aye right, NTL get your finger out...

Oven Chips my modem is a 100 model
the mac address begins 00 d0 59
and i am in Belfast

Really hope you can sort out this problem soon, thanks.

[bugheadcjd]

Hi Oven Chips,

I'm still having the disconnection problem, seems worse when uploading.

Modem Model - 100

Mac - 00:d0:59:*:*:*
Nearest large town - Leicester

Modem says it has the following config:
ntlhm100_ntl0003.cpr

Since the modem has recieved the above config it has also started to 'freeze' every so often, the ENET, SYNC & RDY led's are lit solid, but neither the U/S & D/S led's show any activity. The connection is dead until the modem is power cycled.

Thanks.

[joggerspark]

HI Ovenchips
I have the same problem, here is my details:
Home 120
MAC: 00:d0:59
Watford

Type : Ambit ETH/USB Combo Cable ModemCable
modem : Ambit Cable Modem
Network Access : EnabledMaximum
Downstream Data Rate : 10240000 bpsMaximum
Upstream Data Rate : 512000 bpsMaximum
Number of CPEs: 1Software
Upgrade File Name : ntlhm120_ntl0003.cpr

[Oven Chips]

bugheadcjd - as I advised you before Xmas, please contact Tech Support.

nj212 - If those were the first 6 characters, the MAC address you have given is from a Palm Pilot VII, if they were the last 6 perhaps a Moderator could remove them?

To be clear: the only MAC address ranges I am interested in are

Originally Posted by Oven Chips

First 6 characters** of your MAC Address on the label underneath the modem they will be 00:d0:59 or 00:02:8a

and the timing is since Tuesday 17th January

Thanks

[nj2112]

Originally Posted by Oven Chips

nj212 - If those were the first 6 characters, the MAC address you have given is from a Palm Pilot VII, if they were the last 6 perhaps a Moderator could remove them?

Sorry, looking at the wrong piece of paper. Not from CM mac at all.

Modem 120
mac 00:02:8A
Guildford

[ic2]

Originally Posted by nj2112

Sorry, looking at the wrong piece of paper. Not from CM mac at all.

Modem 120
mac 00:02:BA
Guildford

---------- Post added at 00:31 ---------- Previous post was at 00:29 ----------

Modem 120
mac 00:02:A8
Rickmansworth