16-08-2012, 20:38
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#31
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cf.mega poster
Join Date: Aug 2009
Posts: 3,688
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by Aser
Even though I had the correct PSU, I was getting a lot of internet disconnections with my superhub, even in modem mode. Since the PSU has always made a high pitched whine, I thought it could be faulty and replaced it with a regulated 12V one that I had. It's been solid ever since. So the PSU does make a difference.
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Intresting, could the superhub issues be down to the crappy psus?
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16-08-2012, 20:47
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#32
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 13,730
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by jb66
Intresting, could the superhub issues be down to the crappy psus?
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*cough*
Quote:
Originally Posted by jb66
In my experience it makes no difference what psu you have.
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17-08-2012, 05:10
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#33
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Sceptic
Join Date: Jul 2010
Posts: 1,177
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Re: Wrong Superhub adapter?
Connected the new Superhub and PSU last night. Normally connection is lost over night but not this morning  So far so good. Thanks for all the advice on here and to Neil at CEO office and Andrew at IT support if they lurk on here.
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17-08-2012, 11:50
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#34
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cf.mega poster
Join Date: Aug 2004
Location: Northants
Age: 69
Services: Sky Unlimited FibrePro
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Sky+HD
Posts: 4,438
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by jb66
Intresting, could the superhub issues be down to the crappy psus?
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Hmmm...If that was the case wouldn't modem mode be affected by crappy PSU's.
My superhub is using the correct PSU and was rebooting itself hourly when I used router mode. Since switching to modem mode it hasn't put a foot wrong for many months.
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17-08-2012, 14:45
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#35
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cf.mega poster
Join Date: Jun 2003
Location: Middleton North West Manchester
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Posts: 1,871
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Re: Wrong Superhub adapter?
reading with interest will let you know how mine goes
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18-08-2012, 00:22
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#36
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cf. mega noob
Join Date: Aug 2004
Posts: 6,875
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by BenMcr
*cough*
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Perhaps he means he sees the same problems with all the PSUs, hence not making a difference, they're all just as crap.
---------- Post added at 01:22 ---------- Previous post was at 01:22 ----------
Quote:
Originally Posted by Mick Fisher
Hmmm...If that was the case wouldn't modem mode be affected by crappy PSU's.
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Modem mode uses less power?
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18-08-2012, 07:23
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#37
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cf.member
Join Date: Sep 2006
Posts: 96
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Re: Wrong Superhub adapter?
My experience of this problem, was that the router couldn't handle more than 2 devices while plugged in with a lower supply. So if a computer and the Xbox were on, a smartphone just trying to routinely update would knock the router out.
I have had absolutely no problems in the days since I dug the proper PSU out.
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18-08-2012, 10:09
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#38
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cf.member
Join Date: Jun 2009
Posts: 60
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Re: Wrong Superhub adapter?
I got mine installed last Saturday and have been having some issues with wireless. After reading this I checked my adaptor.... and its the old 10v one from my old modem.. with the sticker on it I put on to identify it. Bloody lazy engineer.
So they are sending me a new shub and adaptor as they cant send an adaptor on its own.
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18-08-2012, 11:21
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#39
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Sceptic
Join Date: Jul 2010
Posts: 1,177
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by kandinsky
I got mine installed last Saturday and have been having some issues with wireless. After reading this I checked my adaptor.... and its the old 10v one from my old modem.. with the sticker on it I put on to identify it. Bloody lazy engineer.
So they are sending me a new shub and adaptor as they cant send an adaptor on its own.

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Really seems to have been the problem. Everything been fantastic since proper PSU and Superhub installed. Finally getting what I've been paying for for 4 months
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18-08-2012, 12:44
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#40
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cf.mega poster
Join Date: Aug 2004
Location: Northants
Age: 69
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Posts: 4,438
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by qasdfdsaq
Modem mode uses less power?
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Quite possibly.
I suppose the constant rebooting could even be caused by the PSU's primary going momentarily OC at some critical temperature before cooling slightly and resuming normal operation. With it being less stressed in modem mode this critical temp is never reached.
I remember the PSU's for the old Commodore64 were notorious for this fault.
All supposition of course and in my mind highly unlikely. With all the superhubs and PSU's out there a PSU problem would surely have come to light by now.
More significant, in my mind, is the fact that last summer, during the holiday period July and August, my superhub, in router mode, became more stable. IIRC I achieved a mighty 11 days uptime during this period.
I feel this may/must have been due to a decrease in local router wifi interference. Once the holiday period was over hourly rebooting resumed.
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19-08-2012, 12:38
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#41
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cf.member
Join Date: Feb 2011
Posts: 90
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Re: Wrong Superhub adapter?
Im getting closer to have my new adapter, i called the installations department and they sent one out with no problem, instead of all the hassle tech support was giving me (evrerytime i called they took over my computer and changed the wireless channel) , so if anyone is after a new one, try them first if it wasn't installed long ago
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20-08-2012, 11:06
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#42
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 13,730
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by Henkesghost
Really seems to have been the problem. Everything been fantastic since proper PSU and Superhub installed. Finally getting what I've been paying for for 4 months 
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Glad it's sorted
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I am always right.....except when I'm not  All views are my own - so there!
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23-08-2012, 09:57
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#43
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cf.member
Join Date: Feb 2011
Posts: 90
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Re: Wrong Superhub adapter?
Hey everyone  I got my new super hub adapter today and well its great, the poor week signal is now really powerful i used to get 1 bar on this laptop in this room now there 4  and there is defiantly a noticeable speed increase and also on the back on the super hub there is a red sticker saying "Only Use New Power Supply" So if this comes on all super hub there no reason why the guys who installed it should of not used the new one in the first place
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23-08-2012, 10:06
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#44
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cf.mega poster
Join Date: Aug 2004
Location: Northants
Age: 69
Services: Sky Unlimited FibrePro
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Posts: 4,438
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by moowow!
Hey everyone  I got my new super hub adapter today and well its great, the poor week signal is now really powerful i used to get 1 bar on this laptop in this room now there 4  and there is defiantly a noticeable speed increase and also on the back on the super hub there is a red sticker saying "Only Use New Power Supply" So if this comes on all super hub there no reason why the guys who installed it should of not used the new one in the first place 
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Not wishing to put a damper on things but thats how my superhub started off.
After only a few days though it lost all wifi connections because the signal had become so weak.
Changing channels and rebooting got it back but then the continual rebooting and general mis behaving started.
Hope it works out for you  if not there is always modem mode to fall back to.
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23-08-2012, 11:00
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#45
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cf.member
Join Date: Feb 2011
Posts: 90
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Re: Wrong Superhub adapter?
Quote:
Originally Posted by Mick Fisher
Not wishing to put a damper on things but thats how my superhub started off.
After only a few days though it lost all wifi connections because the signal had become so weak.
Changing channels and rebooting got it back but then the continual rebooting and general mis behaving started.
Hope it works out for you  if not there is always modem mode to fall back to.
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its a better start then last time, connected everything up then 2 hours later found it kept disconnecting the wireless every so often and wouldn't reconnect till a reboot :P lets keep me figures crossed
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