Superhub No internet connection, lights on hub also an issue

Blairhoyle · 28-06-2012, 07:59

For months now I have had absolutely no issues until I got up this morning.

(Perhaps I should say I'm a 50meg customer in the FK1 postcode in Falkirk, Central Scotland)

I noticed that I couldn't get internet access when I checked my superhub I noticed the following:

The light with the two arrows (one point up the other down) was blinking Green.

The light with the tick - no light what so ever.

The wireless light - flashing green constantly.

I tried switching off the router and even reseting it yet it still goes back to the same issue as I've mentioned above.

I have tried wired connection via my computer and wireless connection on two laptops and two smartphones and none of them are accessing the internet.

can anyone help? sorry to be a pain.

Itshim · 28-06-2012, 08:04

Phone it in the sooner it is logged the better.

Blairhoyle · 28-06-2012, 08:07

Quote:

Originally Posted by Itshim

Phone it in the sooner it is logged the better.

I'm at work mate so it would have to wait until I got home.

Do you have a number to ensure that I don't get connected to the Asian call centres?

qasdfdsaq · 28-06-2012, 08:54

Quote:

Originally Posted by Blairhoyle

I'm at work mate so it would have to wait until I got home.

No you don't

Quote:

Do you have a number to ensure that I don't get connected to the Asian call centres?

VM don't offer racist numbers, unfortunately.

Blairhoyle · 28-06-2012, 09:23

Quote:

Originally Posted by qasdfdsaq

No you don't

VM don't offer racist numbers, unfortunately.

Blairhoyle · 28-06-2012, 12:27

I've checked on here:

https://my.virginmedia.com/faults/service-status

This morning it stated that only the internet was affected now it has come up saying it is now internet, tv and phone.

Service Disruption

Loss of all services

Reported on: Thu 28 Jun 2012, 12:56 PM
Estimated fix time: Thu 28 Jun 2012, 04:50 PM
Fault reference: F002059512

Can some from Virgin please check this please? If the phone is down I'm not going to be able to phone into tonight and I have to work from home tomorrow and obviously need the internet to do that.