Any known routing issues anywhere atm? - Page 3

Telly_ · 26-05-2012, 13:02

I just wanted to say I hope this issue is fixed for you guys very soon, but is it anything to do with people in certain areas being unable to connection to xboxlive?

As Virginmedia can't give a fix for this either? Could it be due to them trialing different ways of applying STM? But throttling the wrong things?

Sirius · 26-05-2012, 14:10

Quote:

Originally Posted by Milambar

@mullington No, if anything, its gotten worse with even more websites, and some large ones failing.

---------- Post added at 13:12 ---------- Previous post was at 13:03 ----------

Also, some interesting comments on the official VM forums suggesting that its not actually a routing issue, but a content delivery issue caused by a failure of DPI (deep packet inspection).

their logic behind those comments is sound.
1) The websites are pingable.
2) The websites are traceable.
3) Apparently the websites are able to send the initial http headers before it gets choked off (not looked into this bit myself).

Based on those 3 facts, it can't possibly be a routing issue, and most likely is DPI failure. I didn't even know they were using DPI. Any comments?

I wonder if this is some new kit that has failed whilst being installed ?

Fawkes · 26-05-2012, 14:46

Quote:

Originally Posted by Sirius

I wonder if this is some new kit that has failed whilst being installed ?

This thing about new DPI hardware doesn't make sense to me. If that was the case they would soon switch it off, scratch their heads and figure out what went wrong before switching it back on again. Not bring the network to a grinding halt and say oh well we've paid for it now.

Milambar · 26-05-2012, 14:55

Quote:

Originally Posted by Fawkes

This thing about new DPI hardware doesn't make sense to me. If that was the case they would soon switch it off, scratch their heads and figure out what went wrong before switching it back on again. Not bring the network to a grinding halt and say oh well we've paid for it now.

Depends how deeply integrated into their system it is. It might not be that easy to route round it, in which case, their "routing issue" would have a certain, albeit indirect, validity. OFC, this is just speculation anyway.

I note with... a certain fatalism, that they've pushed the eta for a fix back to sunday 11pm.

Its the deafening silence from VM thats most irritating, if people were kept informed, it would show that progress is being made, and therefore, be more pallettable.

Fawkes · 26-05-2012, 15:39

Quote:

Originally Posted by Milambar

I note with... a certain fatalism, that they've pushed the eta for a fix back to sunday 11pm.

Its the deafening silence from VM thats most irritating, if people were kept informed, it would show that progress is being made, and therefore, be more pallettable.

Virgin has acknowledged they have a problem, they are working on a solution, and they expect normal service to be resumed by Sunday at 11pm.
I understand your frustration but what more information is going to help you as an end user?

carbon60 · 26-05-2012, 15:53

I've had to switch Adblocking on for Cable Forum to even get this page to load since googleadsyndication stops the page from loading. I currently can't load any YouTube links which is rather annoying. I hope they fix it soon. When I check the Status Page it still says Good Service

Fawkes · 26-05-2012, 16:14

Quote:

Originally Posted by carbon60

I've had to switch Adblocking on for Cable Forum to even get this page to load since googleadsyndication stops the page from loading. I currently can't load any YouTube links which is rather annoying. I hope they fix it soon. When I check the Status Page it still says Good Service

Says this for me:

Quote:

Service Disruption

Intermittent access to various websites

Reported on: Fri 25 May 2012, 06:31 PM
Estimated fix time: Sun 27 May 2012, 11:00 PM
Fault reference: F002015191

EDIT:

I don't have a problem accessing YouTube now I'm using webcache.virginmedia.com as a proxy

qasdfdsaq · 26-05-2012, 16:39

Quote:

Originally Posted by Milambar

Also, some interesting comments on the official VM forums suggesting that its not actually a routing issue, but a content delivery issue caused by a failure of DPI (deep packet inspection).

their logic behind those comments is sound.
1) The websites are pingable.
2) The websites are traceable.
3) Apparently the websites are able to send the initial http headers before it gets choked off (not looked into this bit myself).

Based on those 3 facts, it can't possibly be a routing issue, and most likely is DPI failure. I didn't even know they were using DPI. Any comments?

I said that several days ago.

jimgors · 26-05-2012, 21:00

This is just taking the micky now, how can they not have fixed it.

Milambar · 26-05-2012, 21:59

I bet its all hands on pints.. I mean, deck as they try and fix it...

Sigma · 26-05-2012, 23:35

Quote:

Originally Posted by Fawkes

Virgin has acknowledged they have a problem, they are working on a solution, and they expect normal service to be resumed by Sunday at 11pm.

The status page on their site said Friday at 11 PM, then when that deadline passed it switched to Saturday at 11 PM, then shortly afterwards, Sunday at 11 PM.

If I was placing a bet, I'd bet on the service status page changing to "we'll fix it by Monday at 11 PM!" over them actually meeting the current deadline.

Fawkes · 27-05-2012, 00:18

Quote:

Originally Posted by Sigma

If I was placing a bet, I'd bet on the service status page changing to "we'll fix it by Monday at 11 PM!" over them actually meeting the current deadline.

That maybe so, my point was that other than acknowledging the fault and giving some kind of timeframe for a fix there isn't much more they can say that is going to help make this any easier for their customers.

Don't get me wrong, I'm no Virgin Media apologist. I don't understand how the UK's second largest ISP can't fix a major problem like this in under two days.

That said the facts are something is broken and needs fixing, the people fixing it can only estimate how long that is going to take.

Milambar · 27-05-2012, 00:26

The very fact that they CAN'T fix it in two days pretty much appears to say that their claim of a routing issue is BS, and that its much much more serious.

hjf288 · 27-05-2012, 01:01

Seems fixed now

Sigma · 27-05-2012, 01:12

Quote:

Originally Posted by Fawkes

That maybe so, my point was that other than acknowledging the fault and giving some kind of timeframe for a fix there isn't much more they can say that is going to help make this any easier for their customers.

Don't get me wrong, I'm no Virgin Media apologist. I don't understand how the UK's second largest ISP can't fix a major problem like this in under two days.

That said the facts are something is broken and needs fixing, the people fixing it can only estimate how long that is going to take.

I pretty much agree with you, but what many customers on their forums are irked about is a lack of response from the VM staff on there. All it would have taken is the occasional post in the main thread about the issue and while people would have still complained, at least they couldn't have complained about VM ignoring them.

It looks like I would have lost that bet though, as it appears that the issues are fixed.