10M : download speeds at night

[davemaden]

i have hard wired everything because the wireless was appalling even if you were right next to the router , could changing the channel still help even though we hardly ever use things wirelessly , thanks

[General Maximus]

ring up and get a new shub dude. Those power levels are fine and if you cant pull 10mbit when youj are load balancing across 5 channels then there is something very wrong. I have no probs getting 100mbit and I am only using 4 channels.

[davemaden]

ive just done a speedtest now and ping is 15ms and 9.8meg d/load , see its fine at morning , if it was a shub prob , would it not be all the time ? im going to ring this afternoon and will let you know what they say. even if we are using 3 laptops and someone is wathing bbc iplayer on tv would that use 10meg? thanks if i post the graph again tonight can you tell howmuch im using ? ( what does the graph actually tell you ?) thanks

[thenry]

no but the SH can. if you log in to your SH settings.. 192.168.100.1 and then click on the 3rd box (device connection status) up top it will your activity summary. click reset then let it clock up during whatever period you wish. just a word of warning if you power down, turn the SH off/on or it resets/reboots those figures will reset.

[General Maximus]

If you can hit 10mbit in the morning then it is a congestion issue. It is one thing if you couldnt get 100mbit but it is a sad state of affairs if your area is so over subscribed that you cant get 10mbit out of 5 channels (275mbit)

[davemaden]

if its congestion at night , starting in july in this area we should be getting double speed (20meg) free . will this help me with tis issue ? if not what can be done about congestion issues ? thanks

[thenry]

your on the docsis3 network. capacity will have to be added to handle the load. you should see capacity being upgraded anytime now until the end of your ETA,

---------- Post added at 18:57 ---------- Previous post was at 18:56 ----------

keep your ping monitor below active and you'll notice when capacity is upgraded.

Originally Posted by davemaden

[Bentex]

Originally Posted by davemaden

even if we are using 3 laptops and someone is wathing bbc iplayer on tv would that use 10meg?

I'm on 10m and I use one laptop and get capped at tea time (peak time). Almost every day.

I just don't use it at peak times.

When talking to customer services they should tell you if you are downloading / using more bandwidth and if your download speed gets reduced.

Peak times are normally slower even if I haven't use the service all day.

It doesn't bother me. I don't work so I can use it at full speed at 3am if I wanted to

[thenry]

someones really taking the pee mate. send an email to the CEOs. itll get dealt with by someone else but high up who then after probably a senior tech visit to give your services the once over they should pass it onto networks...

heres the CEOs email address

neil.berkett@virginmedia.co.uk

[davemaden]

weve had an automated phone call to say the fault has now been fixed and they have given us a free phone number to call if we have anymore problems , ive done a couple of speed tests and all is ok upto now . thanks for everyones help.