You can rely on BT...

[kwikbreaks]

... to naff things up.

I originally moved to cable after the muddy booted ones from BT Openreach had 5 goes at fixing an HRDIS fault on my phone line and singularly failed. I decided life was too short and told them to stick their twisted pair where the sun don't shine and ordered 20Mbps cable.

That went well and I upgraded to 50Mbps as soon as it came with a Superhub as I'd believed the VM BS and expected it to be good. Oh Dear. Eventually I got it swapped out for a VMNG300.

Then came the horrendous congestion and a fix date months away. I downgraded to 10Mbps and resolved to tell VM where to stick their coax and order a shiny new twisted pair from BT as soon as I could get Infinity (well it would be the same one but with an engineer install they'd hopefully fix the fault if it was in the section between me and the cab and if upstream it wouldn't matter as it didn't impact voice until the ADSL signal was there.

Had I lived seven doors up I'd be able to order Infinity and say goodbye to VM. But no - none of the houses fed from my pole are showing as able to get Infinity. I'm pretty much certain that it's a data error as the nearest house that can get it shows an almost maximum speed estimate and the distance to the cab is only 300m.

Anyhow the old TBB chart is looking quite good now...



So I'll be asking about an upgrade to 60Mbps. The real snag is that the website is suggesting a £50 engineer install which is not only a waste of money but means another wretched Superhub. Last time I tried retentions (pre doubles and an upgrade to 30) they insisted on a Superhub. If I can't get past that then I'll stick to 10Mbps and see if moaning at the BT CEO produces any results. Why do these companies make things so difficult?

[Sirius]

Originally Posted by kwikbreaks

... to naff things up.

I originally moved to cable after the muddy booted ones from BT Openreach had 5 goes at fixing an HRDIS fault on my phone line and singularly failed. I decided life was too short and told them to stick their twisted pair where the sun don't shine and ordered 20Mbps cable.

That went well and I upgraded to 50Mbps as soon as it came with a Superhub as I'd believed the VM BS and expected it to be good. Oh Dear. Eventually I got it swapped out for a VMNG300.

Then came the horrendous congestion and a fix date months away. I downgraded to 10Mbps and resolved to tell VM where to stick their coax and order a shiny new twisted pair from BT as soon as I could get Infinity (well it would be the same one but with an engineer install they'd hopefully fix the fault if it was in the section between me and the cab and if upstream it wouldn't matter as it didn't impact voice until the ADSL signal was there.

Had I lived seven doors up I'd be able to order Infinity and say goodbye to VM. But no - none of the houses fed from my pole are showing as able to get Infinity. I'm pretty much certain that it's a data error as the nearest house that can get it shows an almost maximum speed estimate and the distance to the cab is only 300m.

Anyhow the old TBB chart is looking quite good now...



So I'll be asking about an upgrade to 60Mbps. The real snag is that the website is suggesting a £50 engineer install which is not only a waste of money but means another wretched Superhub. Last time I tried retentions (pre doubles and an upgrade to 30) they insisted on a Superhub. If I can't get past that then I'll stick to 10Mbps and see if moaning at the BT CEO produces any results. Why do these companies make things so difficult?

Thats a nice looking connection

[kwikbreaks]

Originally Posted by Sirius

Thats a nice looking connection

It wasn't a few days back. Not sure if they've done some sort of split or what but there are no outages showing in my modem log and the IP is unchanged so it wasn't my bit got moved. I guess it could just be that the torrent freak finally downloaded all of the internet up to the TPB block and is now stymied by it but I somehow doubt that.

[qasdfdsaq]

If you check the postcode file(s) and find your postcode is 100% served by an enabled cabinet, then it's likely a data error and an email to the Openreach equivalent of the CEO's office should fix things.

[kwikbreaks]

Originally Posted by qasdfdsaq

If you check the postcode file(s) and find your postcode is 100% served by an enabled cabinet, then it's likely a data error and an email to the Openreach equivalent of the CEO's office should fix things.

That's what I've done. Actually had two responses on the Sunday afternoon. I'm out most of today so the person who is supposed to be investigating said they'd phone me Tuesday. I wonder if VM would have offered such a speedy response - I won't say service because it's not sorted yet and may not be in which case I'll hold my nose and see if I can get upgraded to 60 on VM just by paying the monthly increment. I don't need or want a Superhub but if they insist on one I'd take it so long as they don't charge. If I can't get the VM upgrade then I'l just put up with 10Mbps.