10-06-2012, 13:30
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#31
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cf.geek
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO 1Tb, Phone XL Talk unlimited and mobile x2
Posts: 821
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Re: Up-speed halved
Been away for a couple of days. Upload speed and Max Raw Bit Rate still halved.
Got an update from CS. They assure me that my case has been upgraded and that the team have Wednesday 13th. as problem resolution day.
We shall see.
At least they have acknowledged that this is not just a single user problem and that the UBR upgrade will not improve things on its own
__________________
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO, Phone XL Talk unlimited and mobile x2
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10-06-2012, 17:08
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#32
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cf.geek
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO 1Tb, Phone XL Talk unlimited and mobile x2
Posts: 821
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Re: Up-speed halved
It gets worse.
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Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO, Phone XL Talk unlimited and mobile x2
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10-06-2012, 18:16
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#33
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cf.mega poster
Join Date: Aug 2009
Posts: 3,682
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Re: Up-speed halved
save yourself the hassle and money and downgrade to xxl100,
__________________
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."
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10-06-2012, 19:07
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#34
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cf.addict
Join Date: Oct 2005
Age: 26
Services: Sky TV(in bed room)
Virgin Media: TV XL, BB XL, Phone XL
Posts: 417
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Re: Up-speed halved
Quote:
Originally Posted by roughbeast
It gets worse.
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love to see there excuse.. =-/
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11-06-2012, 17:00
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#35
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cf.geek
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO 1Tb, Phone XL Talk unlimited and mobile x2
Posts: 821
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Re: Up-speed halved
Quote:
Originally Posted by Martyn
love to see there excuse.. =-/
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Yeah! I can't wait.
Upstream almost normal and Max Raw Bit Rate where it should be 20480 kb/sec
Downstream not!!
__________________
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO, Phone XL Talk unlimited and mobile x2
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13-06-2012, 18:54
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#36
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cf.geek
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO 1Tb, Phone XL Talk unlimited and mobile x2
Posts: 821
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Re: Up-speed halved
Back to normal. Problem found and solved.
Measured through IE9.
Meanwhile some confusion with Firefox misreporting speed tests!
Measured through Firefox 14.0. Firefox 13.0 was as bad this last week.
Any ideas / solutions?
__________________
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO, Phone XL Talk unlimited and mobile x2
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14-06-2012, 02:48
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#37
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cf.addict
Join Date: Oct 2005
Age: 26
Services: Sky TV(in bed room)
Virgin Media: TV XL, BB XL, Phone XL
Posts: 417
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Re: Up-speed halved
didnt realise browsers effected it much :s
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14-06-2012, 05:14
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#38
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cf.geek
Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO 1Tb, Phone XL Talk unlimited and mobile x2
Posts: 821
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Re: Up-speed halved
Quote:
Originally Posted by Martyn
didnt realise browsers effected it much :s
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Neither did I, until yesterday. CS told me that Firefox, alone, had been causing them quite a few problems recently, with a lot of customer calls being generated by Firefox 'misreporting speed tests.
For me, this was a coincidental issue on top of the real problem that had been causing up speed issues. VM engineers have fixed this. Firefox recently upgraded to version 13.0. I can't be sure, but the apparent problems I began to get with down speed popped up around the time of the Firefox upgrade. Upgrading manually to Firefox 14.0 has not solved the problem.
The same effect occurs with a variety of speed test sites and on one of my other machines. IE9 always gives me an 'accurate' result with Firefox giving half the correct speed.
I'll start it up as a separate thread here.
I have googled the issue. Nothing shows up yet. However, I have reported this effect on Firefox feed back and the Virgin Media community forums.
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Join Date: Jul 2008
Location: Coventry Cab CV826
Services: 100Mb /10mb, TV V+ HD/ TIVO, Phone XL Talk unlimited and mobile x2
Last edited by roughbeast; 14-06-2012 at 05:31.
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14-06-2012, 13:01
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#39
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Temporarily Suspended
Join Date: Nov 2010
Location: Liverpool/Birmingham/St Helens/Stafford
Services: Sky Fibre Pro 80/20
Posts: 3,725
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Re: Up-speed halved
on the other hand, chrome is too generous and often gived me 110mb downspeed
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14-06-2012, 16:27
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#40
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cf.addict
Join Date: Mar 2007
Location: West Midlands
Services: Telewest Stuff
Posts: 198
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Re: Up-speed halved
Just tested this and all three browsers give me the same speedtest results.
Read into that what you will...
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