You are here: Home | Forum | Upgraded to a slower speed.
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
1) If you havent got a vmng300 or a shub you wont be able to get 60mbit (i.e if you have got an old modem you need a new one)
2) Go to 192.168.100.1 and click on operational config and post the info. 1.87mb/sec is 20mbit speed so I bet you havent been provisioned for it yet (the new config file hasnt been sent to your modem to tell it it can now do the incrwaed speed).
3) Have you rebooted your modem since the phone call because that will trigger the new config file to download. (do this before No. 2)
oh, didnt read that bit It also says he was on 30 and not 20.
In that case dude if you are in router mode go to 192.168.0.1 (192.168.100.1 for modem mode), sign in, click on advanced settings and something like the connection tab on the left. You are looking for info like
Primary Downstream Service Flow
Max Traffic Rate : 110000000 bps
but you can just post everything including power levels just to be on the safe side
Join CF
You are here: 
It also says he was on 30 and not 20.
