In an effort to follow the guidelines:
Location - Plymouth
No idea about the Bromley/Langley
Modem is a Motorola Surfboard SB5100
The problem I could use some help or advice with is the almost constant loss of connection we've been suffering with recently.
Everything will be working fine and then all of a sudden the modem seems to go through its starting up cycle (receive - send - online) only it gets stuck on Send. This can last anything from a few seconds to hours before it reconnects.
Here's the line stats from the modem page in case they're of use:
Frequency 331000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level -3 dB
Channel ID 1
Frequency 18800000 Hz Ranged
Power Level 55 dBmV
Any help would be appreciated even if it's just saying call an engineer as that'll at least help me convince the account holder to call them.