Superhub High power level on one downstream channel

Mattyboyo · 10-05-2012, 23:02

After getting sent to back of line for bumping my own thread after 6 days and breaking an unwritten rule on the VM community forum I dare not add to it again.

My superhub has 5 downstream channels locked, 4 around 0dBmV and the 5th is at 43dBmV.

Code:

Connection
Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	291000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	 
Security	Enabled	BPI+


Downstream Channels
Lock Status	Modulation	Channel ID	Max Raw Bit Rate	Frequency	Power	SNR	Docsis/EuroDocsis locked
Locked	QAM256	139	55616000 Kbits/sec	291000000 Hz	 0.2 dBmV	41.4 dB	Hybrid
Locked	QAM256	140	55616000 Kbits/sec	299000000 Hz	 0.1 dBmV	41.5 dB	Hybrid
Locked	QAM256	141	55616000 Kbits/sec	307000000 Hz	-0.1 dBmV	41.4 dB	Hybrid
Locked	QAM256	142	55616000 Kbits/sec	315000000 Hz	-0.3 dBmV	41.4 dB	Hybrid
Locked	QAM256	143	55616000 Kbits/sec	323000000 Hz	43.0 dBmV	41.6 dB	Hybrid
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV	 0.0 dB	Unknown
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV	 0.0 dB	Unknown
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV	 0.0 dB	Unknown


Upstream Channels
Lock Status	Modulation	Channel ID	Max Raw Bit Rate	Frequency	Power
Locked	ATDMA	50	20480 Kbits/sec	35800000 Hz	43.8 dBmV
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV



Primary Downstream Service Flow
Downstream(0)
SFID	28580
Max Traffic Rate	66000000 bps
Max Traffic Burst	10000 bytes
Mix Traffic Rate	0 bps


Primary Upstream Service Flow
Upstream(0)
SFID	28647
Max Traffic Rate	3072000 bps
Max Traffic Burst	8160 bytes
Mix Traffic Rate	0 bps
Max Concatenated Burst	8160 bytes
Scheduling Type	Best Effort


Current System Time:Thu May 10 22:44:53 2012

Is that a bad sign, worse than all being a bit high? There's a load of stuff in the event log too but I don't know if that is safe to put on a public forum.

Cheers, Matt

qasdfdsaq · 10-05-2012, 23:47

Firmware bug. Reboot it.

Mattyboyo · 11-05-2012, 08:58

T looks like it's sorted it. I was hoping it might have been why the superhub is so slow.

Bern told there are no utilisation problems and the power levels look fine but I only get 10Mb downloading blueyonder game demos.

kwikbreaks · 12-05-2012, 10:45

Quote:

Originally Posted by Mattyboyo

After getting sent to back of line for bumping my own thread after 6 days and breaking an unwritten rule on the VM community forum I dare not add to it again.

It's not a question of breaking rules it's just the way the VM techs tackle issues on the board - they work with the oldest. If you bump your own thread it just has the effect of putting you at the back of the queue it isn't some sort of punishment.

The techs show up as red iirc so if you find one they've answered you can gauge the wait time reasonably accurately. It's usually 2-3 days but I expect it has grown as VM continue to give out higher speeds (and more importantly STM cap levels) willy nilly without any actual capacity increase to support them.

Mattyboyo · 12-05-2012, 20:23

Quote:

Originally Posted by kwikbreaks

It's not a question of breaking rules it's just the way the VM techs tackle issues on the board - they work with the oldest. If you bump your own thread it just has the effect of putting you at the back of the queue it isn't some sort of punishment.

The techs show up as red iirc so if you find one they've answered you can gauge the wait time reasonably accurately. It's usually 2-3 days but I expect it has grown as VM continue to give out higher speeds (and more importantly STM cap levels) willy nilly without any actual capacity increase to support them.

It was 6 days without a response to the information one of the techs had asked me to post. The way it came across was that I should have known better and tough it was now going to be 2 weeks.

Some people on there have said it's oldest thread first and others have said it's oldest since a tech responded. What happens if you posted in my thread? Do I go to the back of the queue or only if I respond to what you wrote?

boroboi · 13-05-2012, 15:02

If a post is made in the thread, you go to the back of the queue.

craigj2k12 · 13-05-2012, 15:38

Quote:

Originally Posted by boroboi

If a post is made in the thread, you go to the back of the queue.

not any more

kwikbreaks · 13-05-2012, 18:19

Quote:

Originally Posted by craigj2k12

not any more

If they've fixed that BS it isn't before time. I haven't looked at the VM board now in months but it's still where I'd report a problem other than a complete loss of service in preference to talking to a call centre.

Mick Fisher · 13-05-2012, 18:45

Quote:

Originally Posted by kwikbreaks

If they've fixed that BS it isn't before time. I haven't looked at the VM board now in months but it's still where I'd report a problem other than a complete loss of service in preference to talking to a call centre.

Last time I reported a problem over there I was completely ignored.

So as far as I'm concerned it's no different to talking to an offshored call center.

Both appear to be a complete waste of time.

thenry · 13-05-2012, 23:27

yup.

But there is hope. For some reason whenever ive managed to speak to Scottish dudes which has luckily been often they always go the extra mile for me. Their not all script readers, theres some in the profession who have the ability to understand, get on the level and use common sense.

jempalmer · 13-05-2012, 23:31

I'll second that thenry. If you're lucky enough to get someone in Scotland then you've a far better chance of some actual help.