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Just A quick query, can i get both services?
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Old 07-05-2012, 15:49   #1
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Just A quick query, can i get both services?

So i'm thinking of ways to get around the problem of jitter. I'm in contact with the CEO office complaints team and looking at getting a VMNG300 in an effort to reduce jitter enough to be able to game at any time other than 3am, but another idea came to my head...

Can you get both the ADSL service AND cable on the same account?
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Old 07-05-2012, 15:54   #2
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Re: Just A quick query, can i get both services?

No, and the VM ADSL service is repugnant if not hosted on Cable and Wireless.

If you want ADSL take it from another operator, you'll need a BT line in any event.
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Old 07-05-2012, 15:56   #3
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Re: Just A quick query, can i get both services?

Mod edit, that idea was short lived. Cheers!

Last edited by Stephen; 07-05-2012 at 19:56. Reason: Language edited
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Old 07-05-2012, 16:28   #4
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Re: Just A quick query, can i get both services?

I'm told the CEO's office has run out of VMNG300's, but you can have my old one if you can convince them to activate it on your line.
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Old 07-05-2012, 18:53   #5
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Re: Just A quick query, can i get both services?

A generous offer, thanks. I heard the same thing, but i know of at least one other person who has been promised one, after i heard that. I'll wait and see what they say
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Old 08-05-2012, 09:49   #6
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Re: Just A quick query, can i get both services?

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Old 08-05-2012, 15:33   #7
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Re: Just A quick query, can i get both services?

I don't have the money to waste on such an option i'm afraid

On a positive note, i've been told that VM are expecting an order of VMNG300's from Ambit sometime shortly.
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Old 08-05-2012, 15:50   #8
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Re: Just A quick query, can i get both services?

Quote:
Originally Posted by boroboi View Post
I don't have the money to waste on such an option i'm afraid

On a positive note, i've been told that VM are expecting an order of VMNG300's from Ambit sometime shortly.
Really? I was under the impression the item had been discontinued.
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Old 08-05-2012, 16:01   #9
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Re: Just A quick query, can i get both services?

I'm sure they have but don't forget that some Virgin reps will say absolutely anything to get shot of a customer.
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Old 08-05-2012, 16:11   #10
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Re: Just A quick query, can i get both services?

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Originally Posted by kwikbreaks View Post
I'm sure they have but don't forget that some Virgin reps will say absolutely anything to get shot of a customer.
I was told we no longer have a contract with Ambit to supply any of there modems, Therefor if we have no contract then we cannot order them through our system.
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Old 08-05-2012, 16:25   #11
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Re: Just A quick query, can i get both services?

Quote:
Originally Posted by Nopanic View Post
Really? I was under the impression the item had been discontinued.
Quote:
Originally Posted by kwikbreaks View Post
I'm sure they have but don't forget that some Virgin reps will say absolutely anything to get shot of a customer.
Quote:
Originally Posted by Sirius View Post
I was told we no longer have a contract with Ambit to supply any of there modems, Therefor if we have no contract then we cannot order them through our system.
This came directly from the CEO's office, from the complaints manager.
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Old 08-05-2012, 16:44   #12
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Re: Just A quick query, can i get both services?

Quote:
Originally Posted by boroboi View Post
This came directly from the CEO's office, from the complaints manager.
Well i hope your right but i have been trying to get a VMG300 for 2 months now to replace this super hub and i have been told repeatedly i cannot have one because they don't have them and that was also asking internally.
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Old 08-05-2012, 17:07   #13
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Re: Just A quick query, can i get both services?

Quote:
Originally Posted by boroboi View Post

On a positive note, i've been told that VM are expecting an order of VMNG300's from Ambit sometime shortly.
I think this is more likely to happen as the VMNG300 does not exist, they would be better off buying some off the shelf kit that actually works.



If


---------- Post added at 17:07 ---------- Previous post was at 17:06 ----------

Quote:
Originally Posted by Sirius View Post
Well i hope your right but i have been trying to get a VMG300 for 2 months now to replace this super hub and i have been told repeatedly i cannot have one because they don't have them and that was also asking internally.
It says it all that you cannot source one internally considering the kit you have had in the past.
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Old 08-05-2012, 17:08   #14
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Re: Just A quick query, can i get both services?

Quote:
Originally Posted by Sirius View Post
Well i hope your right but i have been trying to get a VMG300 for 2 months now to replace this super hub and i have been told repeatedly i cannot have one because they don't have them and that was also asking internally.
Someone over on their support forums had one a week or two ago. The official consensus seems to be that you can't have one, but if you lodge a complaint through the CEO office, they will comply with you in most cases.

In my case, they either get me a VMNG300 or they lose a customer of over 10 years as this is the last and only option available to me. Since they seem to have a lot of requests for it, it wouldn't surprise me if Ambit had some in surplus themselves and VM can request them if needed? Perhaps they can buy them in from Ambit's own surplus, who knows... but they ARE available.
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Old 08-05-2012, 19:15   #15
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Re: Just A quick query, can i get both services?

Quote:
Originally Posted by boroboi View Post

On a positive note, i've been told that VM are expecting an order of VMNG300's from Ambit sometime shortly.
After thinking about this I now wish it to be true simply because it would be hilarious to watch just like feeding time at the shark enclosure when some chum is thrown in, the switchboards would be jammed, hopefully it is happening now simply because of a rumour.

But somehow I think sanity may have prevailed and Virgin Media have not gone and brought back an antique, they should invest in quality off the shelf equipment not toytown pap.
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