Superhub : 60mb big problem

[Harryn9000]

your downstream channel are a little high mate it should be not more than 7 to get optimum connection

[jempalmer]

Thanks for the input. I have had several 'discussions' with VM. I am starting to lose faith. If I don't get a reply within a reasonable period of time I will ask them to come and remove the lot.

---------- Post added at 06:36 ---------- Previous post was at 06:16 ----------

The FPA worked well then. Give me the necessary kit and I can fix it. Very annoyed.

[jempalmer]

Read this:
Dear XXXXX,

Thank you for your email regarding your Virgin Media complaint. Firstly please allow me to introduce myself, my name is Neil, and I work in the Chief Executive Office on behalf of our CEO and Executive Directors at Virgin Media. My role is to ensure the appropriate resolution is reached for any complaints they receive.

Your complaint has been assigned to a specialised agent who will be in touch in due course, I will personally oversee the handling of your complaint to ensure your issues are resolved quickly and to your satisfaction.

Whilst we do aim to resolve all issues as quickly as possible and usually within 5 days, our specialist agents may be required to investigate your issue further. If this is the case it could mean a slight delay, If you are still unhappy after the resolution of your complaint, you can contact me on . I'll be happy to discuss with you and have the complaint reviewed.

I would like to take this opportunity to say how sorry I am you have had cause to complain, however I can assure you we will do our upmost to resolve this to your satisfaction.

Regards XXXXX

Upmost?

[thenry]

theres some form of mass upgrade going on in Crawley, our double ETA is now. can you ask when they get intouch how far along they are. we're still 2 down channels short of 8 and it seems like something has messed up. also ask about upstream upgrades.

[jempalmer]

Originally Posted by thenry

theres some form of mass upgrade going on in Crawley, our double ETA is now. can you ask when they get intouch how far along they are. we're still 2 down channels short of 8 and it seems like something has messed up. also ask about upstream upgrades.

Consider it done mate. I'll ask them when they bother to turn up. I am seething

[craigj2k12]

Originally Posted by jempalmer

Read this:
Dear Janet,

Thank you for your email regarding your Virgin Media complaint. Firstly please allow me to introduce myself, my name is ****, and I work in the Chief Executive Office on behalf of our CEO and Executive Directors at Virgin Media. My role is to ensure the appropriate resolution is reached for any complaints they receive.

Your complaint has been assigned to a specialised agent who will be in touch in due course, I will personally oversee the handling of your complaint to ensure your issues are resolved quickly and to your satisfaction.

Whilst we do aim to resolve all issues as quickly as possible and usually within 5 days, our specialist agents may be required to investigate your issue further. If this is the case it could mean a slight delay, If you are still unhappy after the resolution of your complaint, you can contact me on 00000000000. I'll be happy to discuss with you and have the complaint reviewed.

I would like to take this opportunity to say how sorry I am you have had cause to complain, however I can assure you we will do our upmost to resolve this to your satisfaction.

Regards **** *******

Upmost?

youll find that they dont like you posting their emails online, and you will want to remove the name and phone number ASAP

[jempalmer]

What we really would like to know is when this problem will be resolved.

[thenry]

craigj2k12 remove the names whatever from your quote/post above

[craigj2k12]

Originally Posted by thenry

craigj2k12 remove the names whatever from your quote/post above

good point, have done