Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Blackburn down or being fobbed off?


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Blackburn down or being fobbed off?
Reply
 
Thread Tools
Old 28-04-2012, 17:43   #1
Foo Fighter
cf.addict
 
Join Date: Sep 2003
Location: Lancs
Posts: 249
Foo Fighter will become famous soon enoughFoo Fighter will become famous soon enoughFoo Fighter will become famous soon enough
Blackburn down or being fobbed off?

Anyone have complete loss on superhub for the 2 days? Someone else served from same green cabient is also down but the indian call centre keeps making up times that it will be fixed but never does.

Been down since 6am yesterday. Service status page says good service.

Do know if its a faulty cab or if its actually a area fault.
Foo Fighter is offline   Reply With Quote
Advertisement
Old 28-04-2012, 17:51   #2
General Maximus
Phoenix Legions
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 152mbit BB + Sky+HD
Posts: 4,411
General Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
General Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
Re: Blackburn down or being fobbed off?

when you ring up one of the options on the phone lets you know if there are any area faults as well. They will probably be aware of it as I imagine everyone affected will have noticed it with it being the weekend and have rung up. India will be making up eta because they wont know who is going to fix it and when till networks look at the ticket Monday morning I imagine.
__________________
General Maximus is offline   Reply With Quote
Old 28-04-2012, 18:42   #3
One Pound
cf.member
 
Join Date: Jan 2012
Location: ds
Posts: 22
One Pound can only hope to improve
Re: Blackburn down or being fobbed off?

I spoke to India about my outage and was told they are aware of the outage and it's due to be fixed by Monday at 9pm. I guess they made that up.
One Pound is offline   Reply With Quote
Old 28-04-2012, 18:54   #4
General Maximus
Phoenix Legions
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 152mbit BB + Sky+HD
Posts: 4,411
General Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
General Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
Re: Blackburn down or being fobbed off?

sounds about right tbh. All they can do is log a ticket which will get looked Monday. The chances are that it will be fixed way before 21:00 but they are giving themselves a bit of lee way. Last the time I was with a tech and he logged a call as an are fault it was fixed in 4 hours.
__________________
General Maximus is offline   Reply With Quote
Old 28-04-2012, 19:12   #5
thenry
cf.mega poster
 
thenry's Avatar
 
Join Date: Dec 2009
Location: C Town
Posts: 12,947
thenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny star
thenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny star
Re: Blackburn down or being fobbed off?

they must have call out engineers. you should have services up and running soon unless theres a serious fault
thenry is offline   Reply With Quote
Old 28-04-2012, 19:22   #6
One Pound
cf.member
 
Join Date: Jan 2012
Location: ds
Posts: 22
One Pound can only hope to improve
Re: Blackburn down or being fobbed off?

I've had outage for nearly 24 hours now
One Pound is offline   Reply With Quote
Old 28-04-2012, 20:02   #7
General Maximus
Phoenix Legions
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 152mbit BB + Sky+HD
Posts: 4,411
General Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
General Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
Re: Blackburn down or being fobbed off?

we can have a little bet now. How much do you want to bet that it is fixed this weekend vs on Monday
__________________
General Maximus is offline   Reply With Quote
Old 28-04-2012, 21:48   #8
Foo Fighter
cf.addict
 
Join Date: Sep 2003
Location: Lancs
Posts: 249
Foo Fighter will become famous soon enoughFoo Fighter will become famous soon enoughFoo Fighter will become famous soon enough
Re: Blackburn down or being fobbed off?

Well its past 8pm and both still down, indian lady promised it will be fixed this time. Even though this fault started at 6am yesterday and the local fault started today at 3pm so most likely unrelated. Whys it so hard to log a fault and have someone sort it

---------- Post added at 21:48 ---------- Previous post was at 20:19 ----------

Omg its back up
Foo Fighter is offline   Reply With Quote
Old 28-04-2012, 21:52   #9
One Pound
cf.member
 
Join Date: Jan 2012
Location: ds
Posts: 22
One Pound can only hope to improve
Re: Blackburn down or being fobbed off?

Lucky you, mine is still dead
One Pound is offline   Reply With Quote
Old 28-04-2012, 22:21   #10
trublue
cf.member
 
Join Date: Nov 2010
Location: North West
Services: Virgin XL TV with Tivo 30meg B/B
Posts: 76
trublue is an unknown quantity at this point
Re: Blackburn down or being fobbed off?

Ok here in Blackburn
trublue is offline   Reply With Quote
Old 30-04-2012, 20:32   #11
Foo Fighter
cf.addict
 
Join Date: Sep 2003
Location: Lancs
Posts: 249
Foo Fighter will become famous soon enoughFoo Fighter will become famous soon enoughFoo Fighter will become famous soon enough
Re: Blackburn down or being fobbed off?

Down again since 7am, must be the green cab as people half a mile away are ok
Foo Fighter is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Google Search




All times are GMT +1. The time now is 11:12.


Server: titan.cableforum.co.uk
Powered by vBulletin® Version 3.8.9 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2