100M : SH Just turned Up What should I do?

[Milambar]

Originally Posted by thenry

have a look yourself

Its usually up to the person making an assertation, to provide the proof to back up their assertation. As you made the assertation, its up to you to provide the proof, not tell people to find your proof for you.

[thenry]

have a look yourself.

back on topic. OP send the SH back without the letter you got if you want to keep hold of your VMNG.

[Neo-Tech]

Originally Posted by thenry

i didnt say it wasnt although the maxing out issue can be argued without VMs statements.. have a read on the forum. and erm.. this is about the VMNG-SuperHub ... theres benefits on both but the stand alone modem is more solid which i didnt or dont disagree with.



is*

Sorry I misread as you saying it's not... apologies.

[thenry]

no problem

[ferretuk]

Originally Posted by thenry

have a look yourself.

back on topic. OP send the SH back without the letter you got if you want to keep hold of your VMNG.

It's not his to keep!

T&Cs:

E Using our equipment

1.Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your home.
2.You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to do the following:
3.Follow the manufacturer's instructions and any other instructions we have given you;
4.Keep the equipment in your home and under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you).
5.Insure any of our equipment against any loss, theft or damage for the full replacement value;
6.Not tamper with disassemble, misuse, neglect or willfully damage our equipment;
7.Not remove, tamper with or cross out any words or labels on our equipment.
8.Take proper care at all times to prevent the loss or theft of our equipment.
9.You agree to tell us immediately about any loss or damage to any part of our equipment. You should do this by contacting our customer services team. You agree that you are responsible for any loss of or damage to the equipment, regardless of how it happens. We will charge you for any loss of or damage to the equipment.
10.If we or you end this agreement, if you decide to disconnect from some of our services, or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment to us or (if we choose) make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost and reasonable recovery costs of the equipment. If we hold any money we may use that money towards the cost of the equipment. If we have supplied you with any additional equipment, we'd encourage you to dispose of it responsibly if you're no longer using it so please contact us for further information about disposing of your additional equipment.

[Milambar]

I must admit, when I was forced to upgrade to the superhub, when I went from 20mbit to 30mbit, the superhub arrived, but no return label for the 256 modem I had was sent.

The advice I was given on here at the time was to just dispose of it. It was only recently that I actually hit it with a hammer, and disposed of it, for over a year that 256 still sat in a "spares box", in case they ever decided to demand it back.

This is the first time that I have ever heard of them actually asking for a modem back. Superhubs - sure, but the first time for a modem.

[thenry]

good practice.. it should of been happening years ago to avoid the amount of misuse.

[Sephiroth]

Originally Posted by Milambar

.....
This is the first time that I have ever heard of them actually asking for a modem back. Superhubs - sure, but the first time for a modem.

They need the now unobtainable VMNG300 modems as a last resort for persistent customers.

[babis3g]

Originally Posted by Milambar

I note people saying to ignore the letter, etc. I would be very wary about following that advice, as they could just debit the £150 via direct debit, and then you'd have a fight on your hands to get it back.

with respect .... is me advised to ignore the letter until they will come back to him...what is wrong with that....if you worry that is you
eveyone is different...i dont think they will do nothing with out warning so he dont have to worry till then, is a customer

at VM forums few users still use it with the 100mb package

only him got the letter? ... and if only him got the letters why/?? did he done anything???
however at the end maybe is worth it a fight to get the 150 back if they will charge him and if they will charge him they should send him note about it

every one saying (of course which is welcome) his own opinion....maybe some one will say to ask and a solicitor

i got the most jitter from my SH even in modem mode
http://www.cableforum.co.uk/board/12...odem-mode.html

[flashyphotos]

OK Guys,

Many thanks for all the comments and suggestions it is appreciated.

I have decided that as I dont want to risk the wrath of VM and as I dont use wireless I am going to risk using the SH in Modem Mode and see what happens

I will send the VMG300 back as requested, and hopefully it may go to someone else that requests one from Virgin

Initial tests of the SH seem OK, with Pings/Speed/Jitter in line with what I was getting from the VMG300 (Luckily I live in an Old Foggey infested area so never have any congestion issues )






Will let you know how it goes!!

[Sephiroth]

Originally Posted by flashyphotos

......I live in an Old Foggey infested area so never have any congestion issues
...

I resemble that remark!

[flashyphotos]

Originally Posted by Sephiroth

I resemble that remark!

Well I am 50 in a couple of months, but but most of the OFs round here are 70++++

[Sephiroth]

Originally Posted by flashyphotos

.... but most of the OFs round here are 70++++

I don't resemble that one yet!