20M : Service Problems - signal levels?

[Graham M]

I am having problems with my 20 meg service with timeouts, packet loss, etc. could someone take a look at my levels please, this is from a VM 280 (Pre-Super-)Hub.

Connection

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	290750000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	 
Security	Enabled	BPI+
Downstream Channel
Lock Status	Locked	Modulation	QAM256
Channel ID	97	Symbol Rate	6952000
Downstream Frequency	290750000 Hz	Downstream Power	 6.1 dBmV
SNR	42.2 dBmV	 	 
Upstream Channel
Lock Status	Locked	Modulation	QAM16
Channel ID	1	Symbol Rate	5120 Ksym/sec
Upstream Frequency	45800000 Hz	Upstream Power	52.2 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID	494
Max Traffic Rate	20480000 bps
Max Traffic Burst	3044 bytes
Mix Traffic Rate	0 bps
Primary Upstream Service Flow
Upstream(0)
SFID	493
Max Traffic Rate	2080000 bps
Max Traffic Burst	8160 bytes
Mix Traffic Rate	0 bps
Max Concatenated Burst	8160 bytes
Scheduling Type	Best Effort

Ta

[Sephiroth]

If you were to refresh your stats, does the upstream rise to above 55 dBmv? If so, the upstream is struggling.

Does the event log have T3 errors?

[Graham M]

Hmm starting to wonder if the 280 has gone faulty as I now find myself unable to even get to the setup login even

[thenry]

call up for a replacement/SuperHub

[General Maximus]

Originally Posted by Graham M

Hmm starting to wonder if the 280 has gone faulty as I now find myself unable to even get to the setup login even

i get that myself sometimes but it is when I know their has been an area fault and for whatever reason the modem locks up. A quick unplug always does the trick

[Graham M]

I've just phoned and a nice lady called Sherry checked everything over but couldn't find a fault but could see that the speeds were low, so I have an engineer booked for tomorrow afternoon, plus she credited our account with £10 as we're only getting 10-12meg, result!

[General Maximus]

Originally Posted by Graham M

plus she credited our account with £10 as we're only getting 10-12meg, result!

I have just had a genious idea. If there made it policy to give everyone a £10 refund if they got less than half their speed I bet you it would be a good incentive for them to pull their finger out and get things sorted otherwise they would lose ££££££££