Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Service Problems - signal levels?


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Service Problems - signal levels?
Reply
 
Thread Tools
Old 15-04-2012, 21:47   #1
Graham M
Cable Forum Team
 
Graham M's Avatar
 
Join Date: Jul 2003
Location: Poole, Dorset
Age: 29
Services: FreeSat+ Tivo V-Box VM 60MBit
Posts: 13,372
Graham M has a pair of shiny starsGraham M has a pair of shiny stars
Graham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny stars
Send a message via MSN to Graham M Send a message via Yahoo to Graham M
Service Problems - signal levels?

I am having problems with my 20 meg service with timeouts, packet loss, etc. could someone take a look at my levels please, this is from a VM 280 (Pre-Super-)Hub.


Code:
Connection

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	290750000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	 
Security	Enabled	BPI+
Downstream Channel
Lock Status	Locked	Modulation	QAM256
Channel ID	97	Symbol Rate	6952000
Downstream Frequency	290750000 Hz	Downstream Power	 6.1 dBmV
SNR	42.2 dBmV	 	 
Upstream Channel
Lock Status	Locked	Modulation	QAM16
Channel ID	1	Symbol Rate	5120 Ksym/sec
Upstream Frequency	45800000 Hz	Upstream Power	52.2 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID	494
Max Traffic Rate	20480000 bps
Max Traffic Burst	3044 bytes
Mix Traffic Rate	0 bps
Primary Upstream Service Flow
Upstream(0)
SFID	493
Max Traffic Rate	2080000 bps
Max Traffic Burst	8160 bytes
Mix Traffic Rate	0 bps
Max Concatenated Burst	8160 bytes
Scheduling Type	Best Effort
Ta
__________________
Desktop: Intel i7 SandyBridge 2600k 3.4GHz @ 4.7GHz - 8GB DDR3 - ATI Radeon HD 5770 1GB - OCZ Agility 3 60GB SSD
Graham M is offline   Reply With Quote
Advertisement
Old 15-04-2012, 22:24   #2
Sephiroth
Simples
 
Sephiroth's Avatar
 
Join Date: Jul 2009
Location: RG41 (far from carlwaring)
Services: VM XXL 152;SH2ac MM; ASUS RT-AC68U. BT Infinity2; Tivo; XL Phone; Devolo 200AV
Posts: 4,548
Sephiroth has a bronze arraySephiroth has a bronze arraySephiroth has a bronze array
Sephiroth has a bronze arraySephiroth has a bronze arraySephiroth has a bronze arraySephiroth has a bronze array
Re: Service Problems - signal levels?

If you were to refresh your stats, does the upstream rise to above 55 dBmv? If so, the upstream is struggling.

Does the event log have T3 errors?
__________________
Seph.

My advice is at your risk.
Sephiroth is offline   Reply With Quote
Old 15-04-2012, 23:26   #3
Graham M
Cable Forum Team
 
Graham M's Avatar
 
Join Date: Jul 2003
Location: Poole, Dorset
Age: 29
Services: FreeSat+ Tivo V-Box VM 60MBit
Posts: 13,372
Graham M has a pair of shiny starsGraham M has a pair of shiny stars
Graham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny stars
Send a message via MSN to Graham M Send a message via Yahoo to Graham M
Re: Service Problems - signal levels?

Hmm starting to wonder if the 280 has gone faulty as I now find myself unable to even get to the setup login even
__________________
Desktop: Intel i7 SandyBridge 2600k 3.4GHz @ 4.7GHz - 8GB DDR3 - ATI Radeon HD 5770 1GB - OCZ Agility 3 60GB SSD
Graham M is offline   Reply With Quote
Old 15-04-2012, 23:33   #4
thenry
cf.mega poster
 
thenry's Avatar
 
Join Date: Dec 2009
Location: C Town
Posts: 12,946
thenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny star
thenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny starthenry has a nice shiny star
Re: Service Problems - signal levels?

call up for a replacement/SuperHub
thenry is offline   Reply With Quote
Old 16-04-2012, 21:57   #5
General Maximus
Phoenix Legions
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 152mbit BB + Sky+HD
Posts: 4,411
General Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
General Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
Re: Service Problems - signal levels?

Quote:
Originally Posted by Graham M View Post
Hmm starting to wonder if the 280 has gone faulty as I now find myself unable to even get to the setup login even
i get that myself sometimes but it is when I know their has been an area fault and for whatever reason the modem locks up. A quick unplug always does the trick
__________________
General Maximus is offline   Reply With Quote
Old 20-04-2012, 16:23   #6
Graham M
Cable Forum Team
 
Graham M's Avatar
 
Join Date: Jul 2003
Location: Poole, Dorset
Age: 29
Services: FreeSat+ Tivo V-Box VM 60MBit
Posts: 13,372
Graham M has a pair of shiny starsGraham M has a pair of shiny stars
Graham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny starsGraham M has a pair of shiny stars
Send a message via MSN to Graham M Send a message via Yahoo to Graham M
Re: Service Problems - signal levels?

I've just phoned and a nice lady called Sherry checked everything over but couldn't find a fault but could see that the speeds were low, so I have an engineer booked for tomorrow afternoon, plus she credited our account with £10 as we're only getting 10-12meg, result!
__________________
Desktop: Intel i7 SandyBridge 2600k 3.4GHz @ 4.7GHz - 8GB DDR3 - ATI Radeon HD 5770 1GB - OCZ Agility 3 60GB SSD
Graham M is offline   Reply With Quote
Old 20-04-2012, 17:57   #7
General Maximus
Phoenix Legions
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 152mbit BB + Sky+HD
Posts: 4,411
General Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
General Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appealGeneral Maximus has a bronzed appeal
Re: Service Problems - signal levels?

Quote:
Originally Posted by Graham M View Post
plus she credited our account with £10 as we're only getting 10-12meg, result!
I have just had a genious idea. If there made it policy to give everyone a £10 refund if they got less than half their speed I bet you it would be a good incentive for them to pull their finger out and get things sorted otherwise they would lose ££££££££
__________________
General Maximus is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Google Search




All times are GMT +1. The time now is 12:48.


Server: titan.cableforum.co.uk
Powered by vBulletin® Version 3.8.9 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2