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Disappointed with 60m upgrade
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Old 13-04-2012, 19:39   #1
iTekweni
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Unhappy Disappointed with 60m upgrade

Had engineer around this morning to have my upgrade to 60m from 20 he only set up the wireless laptop and V+ box then left even though I told him my main pc was a desktop and it was wired..after he left I check the speed on my pc and it was down almost by half from what it was on my 20m service...there I was getting just over 21m with wired connection..now on wired I am only getting 9.59 Mbps from the BT speed tester site and 9338 off Namesco Broadband max...if I disable my onboard lan and enable my wireless card my download speed is 20462m...needless to say I am not impressed so far with this upgrade...here are the connection settings from the superhub

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 86 55616000 Kbits/sec 298750000 Hz 14.1 dBmV 40.4 dB Hybrid
Locked QAM256 85 55616000 Kbits/sec 290750000 Hz 14.5 dBmV 40.2 dB Hybrid
Locked QAM256 87 55616000 Kbits/sec 306750000 Hz 14.2 dBmV 40.3 dB Hybrid
Locked QAM256 88 55616000 Kbits/sec 314750000 Hz 14.1 dBmV 40.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 40.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 9564
Max Traffic Rate 66000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 9563
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Fri Apr 13 17:25:30 2012

I have been in contact with VM and they say there is a problem in the area which I somehow do not believe but prepared to give them the benefit of the doubt...my other concern is I am going away and will only return after my 7 day cooling off period and if it is not sorted then would I still be able to cancel this upgrade and go back to what I had as I had no problems with that service..
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Old 13-04-2012, 19:59   #2
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Re: Disappointed with 60m upgrade

downstream power well too high, youll need an engineer out
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Old 13-04-2012, 20:45   #3
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Re: Disappointed with 60m upgrade

so your areas been upgraded? whats the ETA you get from http://doublespeed.virginmedia.com/

isnt the cooling off period longer than 7 days?
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Old 13-04-2012, 23:31   #4
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Re: Disappointed with 60m upgrade

I think cooling off period is 7 days but when I spoke to CS I asked them to make a note on PC that I would be away and only back next Saturday and that I reserved the right to cancel if what they told me that the problem was on their side which I know it is seeing that last night on 20m my speed was twice faster than what I am getting on 60m
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Old 14-04-2012, 02:09   #5
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Re: Disappointed with 60m upgrade

Quote:
Originally Posted by craigj2k12 View Post
downstream power well too high, youll need an engineer out
the funny is the engineer just left
same happened to me
he left and let me with -10 downstream...then an other engineer had to come again
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Old 14-04-2012, 02:13   #6
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Re: Disappointed with 60m upgrade

the installers are contractors and often do a quick job and bugger off.. then the network techs have to come round and fix up after them
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Old 14-04-2012, 02:32   #7
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Re: Disappointed with 60m upgrade

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Originally Posted by craigj2k12 View Post
the installers are contractors and often do a quick job and bugger off.. then the network techs have to come round and fix up after them
thanks for the info, did not know that but seems waist of time and maybe cost of congestion if is not set up correct?
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Old 14-04-2012, 02:50   #8
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Re: Disappointed with 60m upgrade

definitely a waste of time and money

what do you mean by cost of congestion?
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Old 14-04-2012, 08:37   #9
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Re: Disappointed with 60m upgrade

Quote:
Originally Posted by craigj2k12 View Post
the installers are contractors and often do a quick job and bugger off.. then the network techs have to come round and fix up after them
The service techs come back, ie me, with my little attenuators
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Old 14-04-2012, 09:58   #10
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Re: Disappointed with 60m upgrade

Woke up this morning and did a speedtest and now very happy as down load speed sitting at 61.55m

Last edited by iTekweni; 14-04-2012 at 09:59. Reason: spelling correction
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Old 14-04-2012, 13:15   #11
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Re: Disappointed with 60m upgrade

your area may also be suffering high utilisation check your speed during the evening hours, after 7pm if possible and see what speeds you get.
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Old 14-04-2012, 14:14   #12
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Re: Disappointed with 60m upgrade

Without understanding any of the technical stuff here, I've also just been upgraded to 60mb, the consequence of being told that this could be done by a customer service agent I was talking to about billing. Having previously rarely dropped below 30 mb according to a speed test site I now rarely get close to 20 on the same site even on a wired connection, and in addition have had to reset my superhub, which might be much maligned but which for me has been pretty stable for approaching a year now, 4 times since the upgrade 3 days ago.
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