50M : Issues at Uddingston?

[Jumping]

Yeah will keep some logs available from different times to show the change in values, this morning connection had disconnected and the shub (in modem mode) wasn't locked on then as I was having breakfast it got connected for a bit. Powerlevels was similar to last night but connection was very flakey.

Think it could be a long wait till Monday morning....

[peteh]

I'll give it the weekend, theres every chance the service dumping like this is just a side effect of the maintanance going on, beyond that if it stays poor I'll ring up at that point

I find dealing with offshore call centers particularly stressful and in many cases unhelpful because of the scripted/canned responses so I hope it doesn't come to that, its probably why I've been a little more patient about the problem.

Have a good weekend chaps!

[Jumping]

It so bad in the morning no TV picture and the superhub couldnt lock on seems after 10 it at least allows me to get online but look at these levels...

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz 43.1 dBmV 28.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 47.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Impressive stuff :$

The new BT speed tester is giving me 4mb hehe

[craigj2k12]

low SNR, not connecting, that power level is a false reading, only because its not connecting properly to all the channels

[Jumping]

Girl friend is really ****ed of as its impossible to watch tv as its just freezing and no signal...we better get some refund as we aint getting what we paying for.

[craigj2k12]

ring up and report the fault then mention about compensation and you might just get lucky

[Jumping]

The fault is reported and engineer is coming out on Monday morning. Ohh well the old SKY HD box ticked us over and got a picture again.

The gf can try and phone up and get money as its in her name the account....

[Jumping]

Right the engineer been and put an active spliter in so hopefully the powerlevels will stay within proper levels.

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz 2.2 dBmV 40.5 dB Hybrid
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -0.4 dBmV 39.5 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz 2.2 dBmV 40.5 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz 2.7 dBmV 40.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 42.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Is there a number/department to get put through to demand compensation as the connection been flakey for almost a week.

---------- Post added at 14:16 ---------- Previous post was at 12:38 ----------

Bah! Spoke to soon just checked the powerlevels again and they are off again!

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 236 55616000 Kbits/sec 291000000 Hz -11.6 dBmV 32.4 dB Hybrid
Locked QAM256 237 55616000 Kbits/sec 299000000 Hz -13.1 dBmV 31.3 dB Hybrid
Locked QAM256 238 55616000 Kbits/sec 307000000 Hz -15.6 dBmV 29.0 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 315000000 Hz -12.7 dBmV 31.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 35800000 Hz 42.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Guess I need to phone 150 again grrrrrr