Superhub Can't access specific website

JonRouston · 23-03-2012, 19:58

Hi all, wondering if you can help?

I have a uperhub and the 50meg broadband, everything seems to be working fine.

Except!

I can't access one specific site, frustratingly it's one that I'm trying to work on for a friend and have left him with half a website. It's up for me when I load it from my phone (on 3g) but not on my superhub - if I connect the phone to the wifi it also won't load - the common factor is the superhub (I have a desktop wired connection as well, that doesn't load).

Common advice on the net seems to be to refresh the mac address, but I can't find any way of doing that in the superhub admin panel?

Has anyone had a similar problem or have any ideas?

Cheers
Jon

General Maximus · 23-03-2012, 20:09

you might be getting yourself a bit confused dude because you dont "refresh your mac address". You might be thinking about renewing your ip address but that wont make any difference either unless you have got some sort of access protection running on the site. If you can access it on your phone and not your pc I would hazzard a guess and say it is a DNS issue, there seems to have been a lot of them recently. If you post the address we can check it because I use google dns servers and should be able to access the site and someone else with the misfortune of having to use a shub can confirm they cant get to it either (forced to use VM dns servers).

JonRouston · 23-03-2012, 20:12

ta!

www.stewartsplumbingservices.co.uk (near you, coincidentally)

**Kymmy** · 23-03-2012, 20:24

Probably DNS, try adding the following to your hosts files

Code:

92.48.110.7      www.stewartsplumbingservices.co.uk

General Maximus · 23-03-2012, 20:26

loads up straight away for me

JonRouston · 23-03-2012, 20:28

Quote:

Originally Posted by Kymmy

Probably DNS, try adding the following to your hosts files

Code:

92.48.110.7      www.stewartsplumbingservices.co.uk

Hmm, no, that didn't seem to do anything.

I also can't access their hosts site: http://www.uk-soft.co.uk/ and control panel - not sure if that makes a difference?

**Kymmy** · 23-03-2012, 20:36

Could mean that your IP has been firewalled...

Happened to me recently with my host when I accidently left the caps lock on and got the password wrong a few times and the firewall then wouldn't let me connect for 24 hours, changed IP to one fo the other statics I had and it worked fine

JonRouston · 23-03-2012, 20:46

Well I got the printer working by resetting the superhub, and the website doesn't load, so it's not related to that...

How would I find a different static ip to use?

qasdfdsaq · 23-03-2012, 22:19

What exactly does the error message say when you try to load the page?

Have you tried a ping/traceroute to the server?

JonRouston · 23-03-2012, 22:29

In chrome I get:

Oops! Google Chrome could not connect to www.stewartsplumbingservices.co.uk
Try reloading: www.*stewartsplumbing*services.*co.*uk
Additional suggestions:
Access a cached copy of www.*stewartsplumbing*services.*co.*uk
Search on Google:

And ping /tracert
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jon>ping www.stewartsplumbingservices.co.uk

Pinging www.stewartsplumbingservices.co.uk [92.48.110.7] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 92.48.110.7:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Jon>tracert stewartsplumbingservices.co.uk

Tracing route to stewartsplumbingservices.co.uk [92.48.110.7]
over a maximum of 30 hops:

1 38 ms 11 ms 11 ms cpc21-mapp10-2-0-gw.12-4.cable.virginmedia.com [
82.18.210.1]
2 48 ms 49 ms 44 ms nott-core-1a-ae5-2049.network.virginmedia.net [8
0.7.83.17]
3 89 ms 91 ms 84 ms leed-bb-1a-as0-0.network.virginmedia.net [213.10
5.174.169]
4 14 ms 17 ms 14 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253
.185.101]
5 81 ms 73 ms 54 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
6 50 ms 23 ms 17 ms the-linx.as29550.net [195.66.224.223]
7 95 ms 99 ms 94 ms a.3.magic-the.as29550.net [92.48.95.50]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thanks for any help!

Jumping · 23-03-2012, 22:50

Have you checked the computer for spyware?

qasdfdsaq · 23-03-2012, 23:59

Interesting one. Your traffic is leaving the Superhub fine and being routed fine, but being dropped at the last hop. Either the server and/or its firewall is blocking your traffic, or some local firewall/application is dropping returning packets from the server.

A long shot, but what happens if you put the Superhub in modem mode, connect the PC direct to port 1 of it, and do the same tests again? (You say you've already tried resetting the Superhub, and it didn't work, right? How about turning off all the firewall functions?)