20M Beware the early "Upgrade me" website offer! - Page 2

borrissey · 20-03-2012, 09:34

Can everyone upgrade now then? I thought you had to wait till your area was ready by checking by typing in your post code.

BenMcr · 20-03-2012, 09:49

Quote:

Originally Posted by borrissey

Can everyone upgrade now then? I thought you had to wait till your area was ready by checking by typing in your post code.

If there is capacity then it's possible to bring your downstream upgrade forward and all customers upgrading to the next tier will have this done

The upstream upgrade won't happen until the work has completed in your area

Chrysalis · 20-03-2012, 14:23

Quote:

Originally Posted by BenMcr

If there is capacity then it's possible to bring your downstream upgrade forward and all customers upgrading to the next tier will have this done

The upstream upgrade won't happen until the work has completed in your area

My area has high downstream utilisation and the new configs are been issued anyway. So I dont think a capacity check is done for that, or its a weak check. It also is still only on 4 DS channels.

BenMcr · 20-03-2012, 14:31

New configs have been issued because

Quote:

all customers upgrading to the next tier will have this done

So as an existing customer if you request to go from XL to XXL (for instance) you will now always get XXL 100.

However the capacity checks are done for non-movement retiers e.g going from XL 20/30 to XL 60.

Begize · 22-03-2012, 19:18

I had a very similar problem - got the message in my VM, filed in the online bumpf but was only given the option of picking dates.

Picked two, when the email came through it was for a completely different day and time altogether so rang 150 and spoke to someone in the UK (hurrah!)

She told me that the install had actually been scheduled for yet another different day (no surprise there, same thing happened to me with V+ and TiVo installs, seems the website booking thing is a waste of space) and I was going to be charged for it.

She changed to a suitable day for me and arranged the free install. Apparently I have to have an engineer install because of previous issues in the area (I have had high signal problems because of being the first house on the street loop).

Funny enough though, my bb also went off a few hours after the call. I rebooted the modem and it came back up, but since then the ready light has been blinking continuously. BB appears to be fine though.

Gadgie · 22-03-2012, 20:06

We are existing customers for VM Internet and presently on 10Meg, they told us that this was going to be upgraded to 20Meg. (March/April)

Thing is, we are in the process of returning to VM for our TV and Phone package as well, with a change over date for April 9th.

What will be the Internet speed we will get with the new package?

BenMcr · 22-03-2012, 20:16

Quote:

Originally Posted by Gadgie

What will be the Internet speed we will get with the new package?

Depends what tier of service you get with the bundle you have been offers i.e L/XL or XXL

Gadgie · 22-03-2012, 21:03

Ah! cheers for that BenMcr, I'm not exactly sure what that was, as the person I was speaking to was very hard to understand, but I do remember saying that I wanted the same deal as my stepson who got upgraded from 20 to 60Mg

No doubt I will sort it out when the bloke comes to install it all, thanks again.

daemon · 23-03-2012, 08:58

This has become a total fiasco!

Today I received a letter regarding my account and there was a new contract enclosed for the services I currently have plus the 60M upgrade. With an installation charge of Â£49.95.

Speaking to the person in Billing they are obviously totally unaware of the free early upgrade offer for 20M customers. I was told that an engineer visit is always required for this 60M upgrade, that there is a standard Â£49.95 installation fee and an additional monthly charge.

For the amount of hassle this has caused I don't think I will bother. I will check availability of BT Infinity in my area and switch.

I accept that problems can occur but there appears to be no communication between departments within Virgin Media and this whole upgrade scenario appears to have been handled totally incompetently.

Regards,
Neil Darlow

**Kymmy** · 23-03-2012, 10:14

What do people expect trying to jump the gun on this free speed upgrade..?? It's very much a case of if you want it now then you'll probably have to pay or enter a new contract so it's no surprise to see this happening..

Be patient and the upgrade will eventually come to you

qasdfdsaq · 23-03-2012, 10:48

Except that every time you login to your VM account you get bombarded by a mountain of popups yelling "SPEED UPGRADES CLICK HERE" that you have to dismiss before you can do anything else.

**Kymmy** · 23-03-2012, 11:53

Not had any of those pop-ups myself..

Still though it doesn't say "FREE SPEED UPGRADES CLICK HERE"

mark1234 · 23-03-2012, 12:11

But nor does it say you have to pay or recontract to get the upgrade, just a button saying "Upgrade Me".

daemon · 23-03-2012, 14:31

Quote:

Originally Posted by Kymmy

What do people expect trying to jump the gun on this free speed upgrade..?? It's very much a case of if you want it now then you'll probably have to pay or enter a new contract so it's no surprise to see this happening..

Be patient and the upgrade will eventually come to you

The offer was presented to me on My Virgin Media. If an offer is made then the systems should be in place to properly satisfy the offer. The fact that VMs ordering process broke has nothing whatever to do with me "jumping the gun" as you put it!

Regards,
Neil Darlow

General Maximus · 23-03-2012, 16:29

Quote:

Originally Posted by Kymmy

What do people expect trying to jump the gun on this free speed upgrade..?? It's very much a case of if you want it now then you'll probably have to pay or enter a new contract so it's no surprise to see this happening..

Be patient and the upgrade will eventually come to you

So if you get a flyer through the door from Domino's advertising buy one get one free with free delivery and you ring up for it, pay over the phone and then find out on your credit card bill you have been charged for 2 pizzas plus delivery is it your fault for taking advantage of an offer which they have chosen to promote to you and make you aware of?