50M Very slow speeds

philwhite100 · 17-03-2012, 16:46

Anyone here in the WN2 area suffering from a slow connection??
We are currently getting less than 1meg (wired connection).
I have done the usual Superhub reboots and checked all the connections and restarted the computer but still the same.
Service status shows issues with the TV service but BB is ok.

General Maximus · 17-03-2012, 21:55

they might be doing some maintenance. On the odd occasion I have had issues in the past it has turned out to be a 4 hour window on Sunday nights when they planned to do something and didnt tell anyone about it.

If your shub is in modem mode go to 192.168.100.1 and router mode 192.168.0.1. Unless you have changed it the login is admin and pass changeme. Click on advanced settings and copy everything from the connection tab and status tab if there is one. We are looking at your power levels and config etc etc. I am off to the land of nod (we need a snooze emoticon admins), I'll take a look at them in the morning if somebody doesnt beat me to it.

qasdfdsaq · 17-03-2012, 22:06

Sleep? This early? I just woke up.

philwhite100 · 18-03-2012, 09:30

It seems to be sorted now, back up to full speeds.

General Maximus · 18-03-2012, 13:00

Cool, i thought it would only be temporary

philwhite100 · 18-03-2012, 17:19

Looks like i spoke too soon.
The speed is very slow again this afternoon with frequent loss of connection.
I am even having trouble accessing the service status screen to see if anything is going on.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 194 55616000 Kbits/sec 299000000 Hz -1.1 dBmV 40.0 dB Hybrid
Locked QAM256 193 55616000 Kbits/sec 291000000 Hz -1.1 dBmV 39.9 dB Hybrid
Locked QAM256 195 55616000 Kbits/sec 307000000 Hz -0.6 dBmV 40.3 dB Hybrid
Locked QAM256 196 55616000 Kbits/sec 315000000 Hz -0.9 dBmV 40.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 42.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 9070
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 9069
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Mar 18 18:20:48 2012

General Maximus · 18-03-2012, 18:22

the annoying thing is that your power levels are absolutely spot on so I would think it is a congestion issue. It is one thing having a slow connection but if your modem is physically losing it's connection you need to ring tech support. The ming mongs in India will bum around pinging you and end up booking an engineer. It is frustrating when it is an intermittent fault but the last time it happened to me the engineer came round and said he wasnt going to do anything because every call he had been to that day was for the same thing and he needed to escalate. Needless to say it got fixed asap.