50M : issues with down speed

[Blairhoyle]

Originally Posted by thenry

yup, I got through to someone in Scotland yesterday around 7-8

its lottery tbh, sometime you get through straight away.sometimes you've got to try a few times. worse comes to worse go through thinking of leaving before 8pm and make sure they put you through to a UK rep and not just forward your call pressing a single button!

Is there actually a way of being able to speak to some in the UK?

i.e. push buttons etc.

[thenry]

not as far as I know. going through thinking of leaving can help if the agent doesn't just put your through to bb support.

[qasdfdsaq]

Never been able to get through to a UK agent at anytime myself, except in billing and when I called to cancel.

Base latency goes up with distance from London, and/or bad routing. Aroundabouts 20 is normal if you're in Scotland or Northern Ireland; most places in England and Wales will see 5-15.

[Blairhoyle]

here is my current graph.

good or bad?

[thenry]

could be much better

[Blairhoyle]

Originally Posted by thenry

could be much better

other than the green bit being a bit higher it looks quite similar to the one you posted on the last page mate.

I'll give Virgin a phone tomorrow, am going to get hammered tonight.

what should I say to them to get right to the point, especially if I get through to India?

[thenry]

mine sucks too. youll notice change closer to your speed double ETA.

ask them to do a full diagnostic, check utilization and escalate the issue.

enjoy your night

[Blairhoyle]

Originally Posted by thenry

mine sucks too. youll notice change closer to your speed double ETA.

ask them to do a full diagnostic, check utilization and escalate the issue.

enjoy your night

cheers bro.

can I ask why you haven't phoned them up to do all that if you are having the same problem?

[thenry]

i do when my connection starts slacking. when you call and ask for checks they will literally do that. the checks may kick your connection to which you may see speeds max out again and pings lower, you may not and have to just wait until April for network upgrades.. to be honest everyones waiting for network upgrades.

[Blairhoyle]

Originally Posted by thenry

i do when my connection starts slacking. when you call and ask for checks they will literally do that. the checks may kick your connection to which you may see speeds max out again and pings lower, you may not and have to just wait until April for network upgrades.. to be honest everyones waiting for network upgrades.

would appear from the community fourm that quite a number of people are having the same problems we are having.

[thenry]

yeah still we're lucky, our ETAs are close. some get 2013 for upgrades

[thenry]

open and download these all at once then note what the transfer rate is for each while its downloading and when its finished then reply what you get... (save all the files to a folder you know of, can find to delete the downloaded files after)

http://gamefiles.virginmedia.com/blu...enGB-patch.exe

http://gamefiles.virginmedia.com/blu...engb-patch.exe

http://gamefiles.virginmedia.com/blu...engb-patch.exe

http://gamefiles.virginmedia.com/blu...engb-patch.exe

http://gamefiles.virginmedia.com/blu...42_mp_demo.exe

http://gamefiles.virginmedia.com/blu...h/ifhsetup.exe

http://gamefiles.virginmedia.com/blu...enGB-patch.exe

http://gamefiles.virginmedia.com/blu...patch_1.41.exe

http://gamefiles.virginmedia.com/blu..._patch_1.2.exe

http://gamefiles.virginmedia.com/blu..._patch_1.3.exe

http://gamefiles.virginmedia.com/blu..._patch_1.4.exe

[qasdfdsaq]

Dumb idea.

[thenry]

i know. theres a glitch somewhere but VM have asked him to test the multiple files on their site.

[Chrysalis]

VM use a inaccurate method. Batch http downloading will normally show a higher speed than what you actually get.