30M Motorola modem no good for 30M ?

s4vva · 13-03-2012, 10:34

I recently upgraded from 10M to 30M (not the double speed roll out, I actually called and upgraded). I have noticed that I don't seem to consistently get the 30M I was promised. According to speedtest.net (I know many factors should be accounted for) my speed can vary anything from 3 to 20 M.

I have a feeling this could be down to my old Motorola modem. Which leads me on to my questions;

I currently have a Motorola modem with a Linksys E2000.

Presumably I should request a Superhub?

Should I continue to use the Superhub in conjunction with the E2000 or should I just do away with the E2000?

Sephiroth · 13-03-2012, 11:18

I think you need to check back with Customer Services as to how you've been provisioned. The 30 meg service is supposed to be a DOCSIS 3 based service requiring the Super Hub (which I recommend you put into Modem Mode and carry on using the Linksys router).

Maybe there's a package you're on that is different from the standard 30 meg. That needs clearing up.

Keep us posted.

thenry · 13-03-2012, 11:34

huh. wouldnt the moto of broke? im sure Peter confirmed that not long ago. as Seph said call VM again and get it sorted you should be sent the SH or your paying for nothing really

the motos need taking off the network anyway ?

Tim Deegan · 13-03-2012, 11:37

I had a problem a while ago where I couldn't get any better than 75mb, even in the middle of the night, and I'm supposed to have 100mb. Both overseas and UK call centres said that there was no record of a problem on the network. But when an engineer turned up, he said that there was a network problem, that CS probably didn't know anything about. Anyway it has all been sorted now as you can see in my sig.

So it could be worth requesting an engineer visit.

s4vva · 13-03-2012, 12:04

Thanks guys, I have requested a Superhub, they were quite surprised I was still using the old Motorola. I'll let you know if that improves the situation, if not then I will try an engineer visit as suggested.

Is the general consensus to use the Superhub in modem only mode and use the E2000 for everything else?

qasdfdsaq · 13-03-2012, 12:05

Yes.

s4vva · 13-03-2012, 12:20

Great, thanks for that.

I suppose it's not a good idea to use the Superhub as an access point for 2.4Ghz and the E2000 as 5Ghz? (The E2000 does not do simultaneous dual band).

qasdfdsaq · 13-03-2012, 12:24

You could if you wanted to, but you'd still be at the mercy of the Superhub for wireless and NAT.

s4vva · 13-03-2012, 12:27

Quote:

Originally Posted by qasdfdsaq

You could if you wanted to, but you'd still be at the mercy of the Superhub for wireless and NAT.

I see, when you say 'at the mercy of' that does not fill me with confidence lol

I think I'll stick with the Superhub in modem only mode then.

qasdfdsaq · 13-03-2012, 12:33

It's not meant to.

It works for many people, it doesn't work for many other people. If it does work for you - great. If it doesn't work for you - you're very limited in what you can do about it, without going with an external unit.

Tim Deegan · 13-03-2012, 13:39

Quote:

Originally Posted by s4vva

Is the general consensus to use the Superhub in modem only mode and use the E2000 for everything else?

I'd try it in the normal mode to start with (this works absolutely fine for me). Then if that doesn't work as you require it, then change to modem mode.

Sephiroth · 13-03-2012, 15:24

There's no "if" about modem mode. Only router mode carries the "if" stigma"

jb66 · 13-03-2012, 16:49

If a motarola is provisioned for 30meg it simply doesn't not work, it won't lock on. You will be on 20meg

Sephiroth · 13-03-2012, 19:59

Can we see your full modem stats please to verify jb's point?

Peter_ · 13-03-2012, 20:57

Quote:

Originally Posted by s4vva

I recently upgraded from 10M to 30M (not the double speed roll out, I actually called and upgraded). I have noticed that I don't seem to consistently get the 30M I was promised. According to speedtest.net (I know many factors should be accounted for) my speed can vary anything from 3 to 20 M.

I have a feeling this could be down to my old Motorola modem.

As above if you are using a Motorola modem you will not be on 30Mb as you would be offline if your account was provisioned for 30Mb, no Ifs or Buts.

You will be on at the highest 20Mb, if they have sent you a Superhub once it is activated you can ring back and request an uplift to 30Mb.

---------- Post added at 21:57 ---------- Previous post was at 21:55 ----------

Quote:

Originally Posted by Sephiroth

Can we see your full modem stats please to verify jb's point?

Nothing to verify as he would not be online if he was provisioned for 30Mb, used to see it quite often when I worked for them, usually upgraded by offshore surprisingly.