21-02-2012, 13:43
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#1
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cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 100 tivo and v+
Posts: 1,481
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£60 for superhub?
just tries to change my moden to a suprhub got told £60 one off fee for it is that right for VIP 100 package didnt take it for £60
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21-02-2012, 14:05
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 13,718
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Re: £60 for superhub?
Actually it's £75 to request to change to a SuperHub without any further upgrade or as part of the uplift program - although if you are on 100Mbit, you should already be on a SuperHub. I assume you declined to have it installed?
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I am always right.....except when I'm not  All views are my own - so there!
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21-02-2012, 14:08
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#3
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cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 100 tivo and v+
Posts: 1,481
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Re: £60 for superhub?
Quote:
Originally Posted by BenMcr
Actually it's £75 to request to change to a SuperHub without any further upgrade or as part of the uplift program - although if you are on 100Mbit, you should already be on a SuperHub. I assume you declined to have it installed?
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no they upgraded automatically on phone when i upgraded never mentioned a superhub
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21-02-2012, 14:11
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#4
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 13,718
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Re: £60 for superhub?
Quote:
Originally Posted by Dave42
no they upgraded automatically on phone when i upgraded never mentioned a superhub
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They've not done it correctly then which is why you are now having issues getting a SuperHub
__________________
I am always right.....except when I'm not All views are my own - so there!
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21-02-2012, 14:13
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#5
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cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 100 tivo and v+
Posts: 1,481
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Re: £60 for superhub?
Quote:
Originally Posted by BenMcr
They've not done it correctly then which is why you are now having issues getting a SuperHub
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ok thanks Ben
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21-02-2012, 14:16
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#6
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 13,718
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Re: £60 for superhub?
Quote:
Originally Posted by Dave42
ok thanks Ben
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I would get it escalated to get it sorted as you should have a SuperHub for 100Mbit.
Although it's likely anyone on 100Mbit with a VMNG300 modem will get offered a SuperHub at some point anyway as part of the retier program
__________________
I am always right.....except when I'm not All views are my own - so there!
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21-02-2012, 14:55
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#7
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cf.mega poster
Join Date: Dec 2009
Location: Crawley
Age: 23
Posts: 8,764
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Re: £60 for superhub?
can the OP not just call thinking of leaving.. they should see sense
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21-02-2012, 14:57
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 13,718
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Re: £60 for superhub?
Quote:
Originally Posted by thenry
can the OP not just call thinking of leaving.. they should see sense
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Is he thinking of leaving?
__________________
I am always right.....except when I'm not All views are my own - so there!
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21-02-2012, 15:30
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#9
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cf.mega poster
Join Date: Dec 2009
Location: Crawley
Age: 23
Posts: 8,764
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Re: £60 for superhub?
i dont know. they sort things out though.
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21-02-2012, 16:28
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#10
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cf.mega poster
Join Date: Aug 2009
Posts: 3,682
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Re: £60 for superhub?
I only speak to the think of leaving us team
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"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."
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21-02-2012, 16:55
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#11
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Warrington Wolves
Join Date: Jul 2007
Location: In a world of pain killers
Services: Phone, Broadband and Tivo's with everything
Posts: 12,874
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Re: £60 for superhub?
Quote:
Originally Posted by BenMcr
Is he thinking of leaving?
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He is now Thenry has told him to 
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All views expressed by me on this forum are my own, and do not in any way reflect the views of VirginMedia.
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21-02-2012, 17:57
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#12
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cf.mega poster
Join Date: Jun 2010
Location: Jarrow Tyne & Wear
Services: V.I.P 100 tivo and v+
Posts: 1,481
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Re: £60 for superhub?
Quote:
Originally Posted by BenMcr
Is he thinking of leaving?
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nope not leaving not even thinking of it just gonna wait i guess will get one eventually
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21-02-2012, 18:08
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#13
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Temporarily Suspended
Join Date: Nov 2010
Location: Liverpool/Birmingham/St Helens/Stafford
Services: Sky Fibre Pro 80/20
Posts: 3,725
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Re: £60 for superhub?
ring up again you should be charged, just mention you should have had a superhub from when you got the upgrade
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21-02-2012, 20:37
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#14
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 783
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Re: £60 for superhub?
Quote:
Originally Posted by BenMcr
Is he thinking of leaving?
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Well its not like the other tech support option is entitled "Wanting to be fobbed off?"
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21-02-2012, 21:07
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#15
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cf.mega poster
Join Date: Dec 2009
Location: Crawley
Age: 23
Posts: 8,764
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Re: £60 for superhub?
Dave you seem relaxed about getting one. id advise you to post on the community forum. itll take them a few days to reply but youll get a free SH posted out to you saving the phone aggro
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