Superhub : £60 for superhub?

[jordyGFC]

Stop beating around the bush with it here. Ring them up and tell them straight.

Your leaving because they did not handle your 100Mb upgrade correctly. You obviously arnt going to leave but ull get a super hub

[qasdfdsaq]

Originally Posted by General Maximus

the interesting thing is going to be whether shub2 is just as bad as shub1. Although there is no excuse for the current fiasco they should be taking all this learning and applying it to shub 2, making it a semi-decent router. If we have the same problems with shub2, especially with wireless, it will be an absolutely joke and I will have lost all respect for VM.

While I believe the Superhub's hardware was deliberately cut down to be cheap I don't think it was so cheap to be actually causing faults (apart from the dumb placement of the wireless antennas as mentioned by others). I think most of the problems were down to firmware - indeed, it's violation of WiFi standards out of the box was purely firmware and VM have slyly admitted this and actually decided they might fix it (for some people).

The Superhub 2's hardware, or what I've seen of it, is no longer bargain basement el-cheapo-as-it-can-be-made but is more mid-range - but again, most of the problems on the SH1 were either bad quality control or bad firmware rather than bad by design. Just as much opportunity for them to make it decent or screw it up depending on the suits.

[General Maximus]

yes they did, they upgraded him over the phone and spared him the torture of using a shub. All is good in the world.

[kop32]

Originally Posted by Stephen

Whether everyone gets the superhub or a Superhub V2 they will still all have Superhubs

However for the speed doubling happening over the next 18 Months everyone that needs one will get a free one. So thats one ways of making sure as many customers as possible get the Superhub.

Even if my speed doubles it will still not come near to the speed I actually pay for now (especially between 17:00 and Midnight),when I ring faults they just say it is due to demand...not good enough excuse in my opinion but what else can I do!!.

And just for the record here is the latest speed test result,I take two at the same time each day and it's via the super duper all singing all dancing Superhub.

http://www.speedtest.net/result/1789825232.png

pps I pay for 30 meg service BTW.

[thenry]

capacity should be improved before speed doubles get pushed but we shall see if it happens properly in all areas

[raging bull]

Regarding the results of kop32, mine is a steady 9.8/1.00meg on 10 meg.
So why go to 30?

[kop32]

Originally Posted by raging bull

Regarding the results of kop32, mine is a steady 9.8/1.00meg on 10 meg.
So why go to 30?

That was what I was on before I got talked into upgrading and my speed was a constant 8.5-9.5 meg!!

[General Maximus]

someone else had this problem last week. It is because 10mbit is on docsis 1 and 30mbit is on docsis 3. He rang up and complained and got himseld downgraded to 10mbit again and he got his old speed back.

[thenry]

was that a downgrade to a non docsis3 modem/hub too?

[General Maximus]

I cant remember tbh. i think he said he got his old modem reactivated. you had made several posts in the thread as well. i cant be arsed to look it up

[thenry]

Think I remember, not sure what I said though. Anyway 10Mb is on docsis3 too General.. was it you that got put on it or kwik

[General Maximus]

Lol, i am on 100mbit so i hope i am on docsis3

[thenry]

well someone did. complained about oversubbed. got downgraded to 10Mb to only then moan again because he was still on docsis3... 4 down channels lol