30M Power Levels

Zee · 11-02-2012, 12:53

Can someone check my power levels, i've been trying since April to get my evening streaming issues fixed, now today a VM employee on the VM forum said he checked my power levels and that they were unacceptable and that an engineer will come out to fix it.

Now thing is, my SH was switched off when he/she apparently checked my power levels, now i feel like im being fobbed off for a bit of time.

i got a print screen of these power levels, can someone check for me if they are fine or unacceptable like VM said.

djfunkdup · 11-02-2012, 12:57

Power levels are spot on man......... they 'are' acceptable

What site are you having streaming problems with and what browser are you using ?

Zee · 11-02-2012, 12:59

i guess they think im an idiot then, i wonder why they are wasting my time to get an engineer out to fix a problem with power levels that doesn't exist... they are funny. So whats next?

djfunkdup · 11-02-2012, 13:13

Yea it does seam like a waste of your time and also the VM tech guys time as well..

was it the offshore call center or one of the uk ones ?

and again lol what browser are you using and what site/s are you having problems with

Zee · 11-02-2012, 13:15

It was through the VM official forum, dont want to say the name of the person as dont wish to cause any trouble for them.

Its the usual streaming sites like Youtube, iPlayer, 4od etc... doesn't matter what browser, IE9, Chrome. I also have BT infinity and all sites work flawlessly on the same computer, using same browsers.

Andrewcrawford23 · 11-02-2012, 13:15

what service are you on, yoru power levels are fine but depending on the service they might be trying to get them even closer to perfect to see if that fix the issue, but the fact you have the problm in the evening suggest congestion

Zee · 11-02-2012, 13:59

Quote:

Originally Posted by Andrewcrawford23

what service are you on, yoru power levels are fine but depending on the service they might be trying to get them even closer to perfect to see if that fix the issue, but the fact you have the problm in the evening suggest congestion

im on 30Mb package, if i was to upgrade to 50Mb would those levels still be acceptable?

when i do speed tests during the same times i get 32Mb and 3.20Mb upload so not sure about congestion.

Andrewcrawford23 · 11-02-2012, 14:47

Quote:

Originally Posted by Zee

im on 30Mb package, if i was to upgrade to 50Mb would those levels still be acceptable?

when i do speed tests during the same times i get 32Mb and 3.20Mb upload so not sure about congestion.

yes when you go to 100 they want teh downstream closer to 0 but on 30mb there perfect, so i aint sure why there sendinga tech unless they can see something on r** t**** that says ther emight eba problem with the outside part of the ocnnection and that what they are getitng the tech out for

Zee · 11-02-2012, 15:15

Quote:

Originally Posted by Andrewcrawford23

yes when you go to 100 they want teh downstream closer to 0 but on 30mb there perfect, so i aint sure why there sendinga tech unless they can see something on r** t**** that says ther emight eba problem with the outside part of the ocnnection and that what they are getitng the tech out for

ok, i did upgrade to 50Mb for about 1 day but the speeds were much slower than on 30Mb so maybe that could have caused a problem too, but that was about 2 weeks ago only.

qasdfdsaq · 11-02-2012, 15:41

What service you're on makes sod all difference. Out of whack power levels effects the connection on a completely different layer than your provisioned speed. The two are completely unrelated.

Sephiroth · 11-02-2012, 18:39

Zee, can you post a link to your thread in the VM forum, please?

Andrewcrawford23 · 11-02-2012, 18:42

Quote:

Originally Posted by qasdfdsaq

What service you're on makes sod all difference. Out of whack power levels effects the connection on a completely different layer than your provisioned speed. The two are completely unrelated.

yes but depending on speed will determine teh type of modem, 30mb could easily be on teh old hub, but 100mb would be the shub and they do liek the power levels closer to 0, but i really doubt that would be it they would have to seen sometihng when scannign th modem the pwor levels are pretty spot on they shouldnt be causing much if any problems

qasdfdsaq · 11-02-2012, 18:44

30 mb CANNOT be on the old hub. It requires either a Superhub or VMNG300, mostly the former.

Andrewcrawford23 · 13-02-2012, 11:27

Quote:

Originally Posted by qasdfdsaq

30 mb CANNOT be on the old hub. It requires either a Superhub or VMNG300, mostly the former.

trust me i seen people on 30mb with the old hub hence why i wanted to rule it out but either way i have no idea why virign media community forums said what they did

qasdfdsaq · 13-02-2012, 11:41

30mb is a DOCSIS 3 only product, and should not be offered on the old modems as they are incapable of it (just like 50mb should never be given to someone on the old hub either).

If what you say is true, then there seems to be no safeguards against this and someone at VM is doing their job seriously wrong - what's to prevent the same person accidentally putting someone on 100mb with the old modem ('oh it's got a 100mb ethernet port it'll be fine!')