30M Power Levels - Page 2

Andrewcrawford23 · 13-02-2012, 11:45

Quote:

Originally Posted by qasdfdsaq

30mb is a DOCSIS 3 only product, and should not be offered on the old modems as they are incapable of it (just like 50mb should never be given to someone on the old hub either).

If what you say is true, then there seems to be no safeguards against this and someone at VM is doing their job seriously wrong - what's to prevent the same person accidentally putting someone on 100mb with the old modem ('oh it's got a 100mb ethernet port it'll be fine!')

i cant say about 100mb but i had seen a few sales agent put people onto 50mb docsis with old modem taht could barely handle 20mb and wrent docsis 3 capable

so it depend son teh department, tech support wont do it but sales will

qasdfdsaq · 13-02-2012, 12:37

Yuck.

thenry · 13-02-2012, 12:54

This is why I want to leave VM. Security is non existent. Why push towards safe guarding your network and have this going on. I bet its the same people who don't even know what an isolator is. Or it could just be an agent taking note of the MAC addy. Assholes

Sephiroth · 13-02-2012, 19:44

Quote:

Originally Posted by Andrewcrawford23

i cant say about 100mb but i had seen a few sales agent put people onto 50mb docsis with old modem taht could barely handle 20mb and wrent docsis 3 capable

so it depend son teh department, tech support wont do it but sales will

I don't know why you haven't been called out here by anyone else.

The old DOCSIS 1.1 modems are obviously not DOCSIS 3 compliant. 50 meg is wholly DOCSIS 3. So you're pulling our plonkers - simples as that.

Andrewcrawford23 · 13-02-2012, 19:50

Quote:

Originally Posted by Sephiroth

I don't know why you haven't been called out here by anyone else.

The old DOCSIS 1.1 modems are obviously not DOCSIS 3 compliant. 50 meg is wholly DOCSIS 3. So you're pulling our plonkers - simples as that.

if you say so, teh config file is thata config file sales have sent the ugrpade to old modem taht wont handle it but hey i never dealt with those type of cals it was all in my head and never existed yeah right,

thenry · 13-02-2012, 19:51

What would happen if an agent sent a 30/50 config to a non docsis3 modem?

Peter_ · 13-02-2012, 20:03

Quote:

Originally Posted by thenry

What would happen if an agent sent a 30/50 config to a non docsis3 modem?

To put it into easy terms for you to understand please click the spoiler.

Spoiler:

thenry · 13-02-2012, 20:08

Not strictly true. Didnt VM leave themselves open in more ways than 1 when rolling out 50

Peter_ · 13-02-2012, 20:12

Quote:

Originally Posted by thenry

Not strictly true. Didnt VM leave themselves open in more ways than 1 when rolling out 50

A Docsis 1 modem will fall over if sent a Docsis 3 config.

Andrewcrawford23 · 13-02-2012, 20:13

Quote:

Originally Posted by Peter_

A Docsis 1 modem will fall over if sent a Docsis 3 config.

correct and that is what happened on teh few calls i i too about it, the modem jsut stops working and it jsut about impossible to fix without the modem being replaced meanign the cusotmer is offlien for ages until there install all because of over zealous sales agent

Peter_ · 13-02-2012, 20:18

Quote:

Originally Posted by Andrewcrawford23

correct and that is what happened on teh few calls i i too about it, the modem jsut stops working and it jsut about impossible to fix without the modem being replaced meanign the cusotmer is offlien for ages until there install all because of over zealous sales agent

All you had to do was get Customer Services to downgrade them back to their previous tier and send out the correct device, average call length less than 10 minutes, plus you had a happy customer once again.

In most cases it was an offshore error but we did get onshore making the same stupid mistake as well.

thenry · 13-02-2012, 20:18

If thats the case then please do me a favour before your kicked out of VM. Send every non docsis 3 modem active on the network a docsis3 config.

Zee · 13-02-2012, 20:20

Quote:

Originally Posted by Sephiroth

Zee, can you post a link to your thread in the VM forum, please?

The message was sent by the representative through private message so the reply is not public, but even if it was i wouldn't want to cause trouble for anyone, only wanted to know why would they want to waste my time if everything is fine.

Peter_ · 13-02-2012, 20:20

Quote:

Originally Posted by thenry

If thats the case then please do me a favour before your kicked out of VM. Send every non docsis 3 modem active on the network a docsis3 config.

Have you not noticed my signature changed as of last Friday and I did mention it in the Happy thread and the Albert Dock is closing thread that I am no longer an employee.

Plus technical support had nothing to do with setting the correct tier of service it was customer services.

thenry · 13-02-2012, 20:23

What a shame