Internet Rebooting Every Couple Of Hours
05-02-2012, 00:48
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#1
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Internet Rebooting Every Couple Of Hours
if anyone can help it would be much appreciated at it doing my nut in now, my net has been random disconnecting for the last few days on old superhub and now new one i have rang support with this issue got new superhub now that doing it as well making me think that it cold weather that causing the issue. or could it be a signal booster i got installed for my tv to drop signal to right spec. also got an attuentor fitted to superhub.
Here Is Superhub Stats
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 80 55616000 Kbits/sec 299000000 Hz 6.0 dBmV 44.9 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 291000000 Hz 5.9 dBmV 44.4 dB Hybrid
Locked QAM256 81 55616000 Kbits/sec 307000000 Hz 5.4 dBmV 44.3 dB Hybrid
Locked QAM256 82 55616000 Kbits/sec 315000000 Hz 4.3 dBmV 43.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 45800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3010
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3009
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Feb 05 00:45:51 2012
Last edited by Harryn9000; 05-02-2012 at 02:17.
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05-02-2012, 02:58
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#2
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Temporarily Suspended
Join Date: Nov 2010
Posts: 2,424
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Re: Internet Rebooting Every Couple Of Hours
everythings fine with the levels, you should try different wifi channels, use inssider to find one that isnt being used
the superhub doesnt react well to competing signals
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05-02-2012, 03:28
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#3
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Internet Rebooting Every Couple Of Hours
tryed that mate it still doing it
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05-02-2012, 10:33
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#4
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 30
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
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Posts: 2,816
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Re: Internet Rebooting Every Couple Of Hours
is it hardwired or wirelss? if it wireless then it probally the shub and it crappy wireles si would recommened buying your own rotuer, if it hardwired ill post osme tests to run to try identify
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia  I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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05-02-2012, 17:13
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#5
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VM Customer
Join Date: Dec 2010
Location: Liverpool
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Posts: 241
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Re: Internet Rebooting Every Couple Of Hours
it reboot the whole thing mate lost connection to every thing. wireless and hard wired
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05-02-2012, 17:14
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#6
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 30
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Re: Internet Rebooting Every Couple Of Hours
Quote:
Originally Posted by Harryn9000
it reboot the whole thing mate lost connection to every thing. wireless and hard wired
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are you using wirelss or a cable to the shub? that makea big difference to how to diagnose your fault
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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05-02-2012, 17:31
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#7
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Internet Rebooting Every Couple Of Hours
wireless for laptops/ phones. cable for xbox and blu ray player
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05-02-2012, 19:01
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#8
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Phoenix Legions
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 100mbit BB + Sky+HD
Posts: 2,109
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Re: Internet Rebooting Every Couple Of Hours
i have been having the same problem dude over the last week. I lose my connection and all the lights on the modem as solid. A modem reboot sorts it out no probs, don't know what is causing it though.
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05-02-2012, 19:07
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#9
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 30
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
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Re: Internet Rebooting Every Couple Of Hours
Quote:
Originally Posted by Harryn9000
wireless for laptops/ phones. cable for xbox and blu ray player
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ok it a conenction problem not wirelss problem so replacing shub is unliekly to fix ill post some tests tonight or tmoorrow to run gneerally you might want to run them to and psot oyur rsults i might be able to help identify you problems to
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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05-02-2012, 19:48
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#10
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Internet Rebooting Every Couple Of Hours
thanks andrew mate maximus tryed that on old shrub never worked
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05-02-2012, 20:08
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#11
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 30
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Re: Internet Rebooting Every Couple Of Hours
Quote:
Originally Posted by Harryn9000
thanks andrew mate maximus tryed that on old shrub never worked
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my tests are pretty deep  but have to be run before and during and aftea problem it helps to then say ok it was doign this jsut now, and doign this when it faulkty, and doign this after fixing, sometimes there can be a small change that might not be noticable when lookin at it during the fault but when looking at it before during and after is more obvious for example, your upstream power levle might be 55 just now so works fine, but during the porblme it increases to 56 which is normal it cant flucate but this slight increase is enough to knock you offline as i say ill post them tonight or tomorrow
the crucial data is
log into the modem
just now whislt it is working
post the downsream and upstream config pages with frequency and power levels, whenit cuts out copy and paste into njotepad the same pages when oyu cnat get online, and do the same after you reboot the shub
i suspect it more a local issue relating to the cbaling or possible even the headend where you connect but i suspect local more ie cables inside house outside or the pit where your cbales conenct including th taps, inside hosue cbales i mean the ones virign fitted
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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05-02-2012, 20:37
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#12
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Internet Rebooting Every Couple Of Hours
here is stats for now mate
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 80 55616000 Kbits/sec 299000000 Hz 5.2 dBmV 44.7 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 291000000 Hz 5.3 dBmV 44.4 dB Hybrid
Locked QAM256 81 55616000 Kbits/sec 307000000 Hz 4.9 dBmV 44.2 dB Hybrid
Locked QAM256 82 55616000 Kbits/sec 315000000 Hz 3.7 dBmV 43.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 45800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3010
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3009
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Feb 05 20:36:18 2012
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05-02-2012, 21:05
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#13
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 30
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
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Re: Internet Rebooting Every Couple Of Hours
remember to copy the information into notepad when it goes offline so we can compare, although ill need to rememebr and wear my glasses it straing my eye reading this with0out them :s
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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05-02-2012, 23:31
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#14
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Internet Rebooting Every Couple Of Hours
will do mate
---------- Post added at 23:31 ---------- Previous post was at 22:22 ----------
After Internet Has Rebooted:
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 80 55616000 Kbits/sec 299000000 Hz 5.4 dBmV 44.6 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 291000000 Hz 5.3 dBmV 44.1 dB Hybrid
Locked QAM256 81 55616000 Kbits/sec 307000000 Hz 5.0 dBmV 44.1 dB Hybrid
Locked QAM256 82 55616000 Kbits/sec 315000000 Hz 3.9 dBmV 43.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 45800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3010
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3009
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Feb 05 23:30:07 2012
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06-02-2012, 07:17
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#15
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 30
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
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Re: Internet Rebooting Every Couple Of Hours
where you able to ge thte information form teh modem when you couldnt get online before you rebooted it? that is the data we need to see if there anything obvious going on
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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