Internet Rebooting Every Couple Of Hours
06-02-2012, 11:46
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#16
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Re: Internet Rebooting Every Couple Of Hours
the event log shows nothing since friday mate
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06-02-2012, 12:29
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#17
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Andrew Crawford
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Re: Internet Rebooting Every Couple Of Hours
ok but you said you rebooted it and posted the informaiton after reboot? did you need to reboto because oyu couldnt get online? if so when that happens again before oyu reboot the modem log in and get teh same information you did before and after reboot it could holda key to the problem i say could as until i see it it is hard ot say, events log dnt always log everything unless it is something that is revelent to it ie a flucation in power levle might not be recorded and that oculd be the issue i dnt know until i see your modem information when you cant get online
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If you can not read or understand what i have wrote then welcome to my world of dsylexicia  I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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06-02-2012, 13:45
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#18
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Re: Internet Rebooting Every Couple Of Hours
the router reboot on it own mate i don't reboot it. i am online the next min i am off then back on within 2 mins. spoke to virgin tech (UK ) this morning and he said usually u get new scrub if it router fault but it clear as day that it ain't the router so got a tech fella coming tommorrow night to sort it.
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06-02-2012, 14:17
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#19
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Andrew Crawford
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Re: Internet Rebooting Every Couple Of Hours
internet rebooting and router rebootin is different, ok when it reboots next time look at the shub and note the lights on it and what there doing
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If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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06-02-2012, 14:23
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#20
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Re: Internet Rebooting Every Couple Of Hours
the ready light flashes then goes solid green.
the top light flashes green then goes blue.
the wireless light always flashes.
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06-02-2012, 15:08
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#21
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Andrew Crawford
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Re: Internet Rebooting Every Couple Of Hours
Quote:
Originally Posted by Harryn9000
the ready light flashes then goes solid green.
the top light flashes green then goes blue.
the wireless light always flashes.
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ready light flashing suggests it a issue with shub connecting ot the vm network, replacing the shub is unliekly to fix it, you require qa tech to investigate
mmmm ive not used the shub in ages so cant remember the pages excately there something i liek to try and get formt eh modem of the shub so please bear with me
log into the modme as normal, in the part about upstream channel look for t3 and t4 timeout what numnber are there?
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If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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06-02-2012, 15:24
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#22
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Re: Internet Rebooting Every Couple Of Hours
there isn't a page for that mate
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06-02-2012, 15:26
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#23
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Andrew Crawford
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Re: Internet Rebooting Every Couple Of Hours
can one of the vm staff member post where the t3/t4 timesout are on the shub please
but i am pretty much garantee you will needa tech to fix this issue it could be te itnernal cabling outsid ecbaling the tap or issue with the headend less liekly to be that one
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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06-02-2012, 15:29
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#24
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Re: Internet Rebooting Every Couple Of Hours
it would be in event log fella and it hasn't showed anything since i changed router over on friday
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06-02-2012, 15:40
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#25
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Andrew Crawford
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Re: Internet Rebooting Every Couple Of Hours
Quote:
Originally Posted by Harryn9000
it would be in event log fella and it hasn't showed anything since i changed router over on friday
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the event log does nto record it, it is different, my event log hasnt recorded anything for over 6 weeks but i have had t3 timeout in last week
Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 35800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 52.50 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts
but the event log doesnt meantion anything, you can only se ethe true timeout sometimes form some modem not all do it i can tbe sure the shub does, or tech support, they can log into the modem with r** t**** and bring up the system informaiton on the modem and see the timeouts if any
i suggest posting othe community forum and advise your getting connection rebooting and whne it does oyu get flashing ready light ask them ot look at the t3 and t4 timeouts if any of your modme/shub
__________________
If you can not read or understand what i have wrote then welcome to my world of dsylexicia I do try to spell check sometimes but if you are given answers it hard to know what is right or what to pick as what i write is right to me.
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06-02-2012, 16:52
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#26
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VM Customer
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Re: Internet Rebooting Every Couple Of Hours
the scrub doesn't have pages like what u have mate. it just shows downstream and upstream in connection page and t3 time outs are shown in event log.
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