10M Virgin Media Broadband price rises

denphone · 02-02-2012, 17:54

http://www.guardian.co.uk/money/2012...price-increase

Quote:

Virgin Media increases broadband prices from April 1st

Cable giant ups price of packages just months after promise to double broadband speeds for free

Virgin Media is to up the price of its broadband packages, three months after it said it was doubling its customers' speeds for free.

In early January, the cable giant announced it would double the speed of its broadband service for more than 4 million of its customers. The upgrade, which begins this month, will also see the service's top speed increase from 100Mbps to 120Mbps.

tridens · 02-02-2012, 18:30

TV L going up £2.00
BB L going up £1.50

MY bill will go up £3.50 that's about 9.7% increase
well done virgin i think all this hipped adverts of doubling your speeds but we as customers have to pay for it no FREE Dinner

We are making a number of changes to our phone usage charges:

-We are changing the time when our daytime rate begins. This will move from 6am – 6pm, to 7am to 7pm.
-The standard Call Connection fee is increasing from 13.24p to 14.94p
-The local and national daytime calling rate for all our standard talk plans is changing from 8.68p to 9.94p
-For customers on Talk Off Peak, the evening rate is increasing from 5.1p to 6.1p

qasdfdsaq · 02-02-2012, 18:47

Excellent, just shows their definition of the word "free" is just as loose as their definition of "double" and "everyone".

Nicosia · 02-02-2012, 19:19

not much of an increase .. 1/2 £ is nothing but its still an increase and for what reason?

Milambar · 02-02-2012, 19:49

Where is a breakdown of the price changes? I've not got anything in my inbox, and they normally email details of price changes.

tridens · 03-02-2012, 00:14

I got the info from virgin customer retentions today also reading the tivo charge is going up from £3 to £5 for new customers and later for everyone i think if that's true £5.50 increase in the bill is to much maybe time to leave virgin

andrewstevenson · 03-02-2012, 02:48

Quote:

Originally Posted by tridens

I got the info from virgin customer retentions today also reading the tivo charge is going up from £3 to £5 for new customers and later for everyone i think if that's true £5.50 increase in the bill is to much maybe time to leave virgin

I heard that and thank god I'm on VIP as there is no payment increase as the TiVo fee is wiped but VIP customers watch because the TiVo fee is added but credited in total deductions, keep an eye so virgin media mistakes don't cost you. And it seems they are punishing lower spending customers disgusting, price increases but no new channels, increase lower package customers to cover better speeds and charge high connection fee to push customers to talk unlimited what next

kwikbreaks · 03-02-2012, 07:30

If the phone charges are your concern cancel the line and call package and swap over to VOIP. I did that as soon as my phone minimum contract term was up - the only reason I took it in the first place was to get a cashback which required it plus a free install which would have been chargeable at the time for BB only.

hjf288 · 03-02-2012, 09:30

Virgins latency/jitter is too unstable to rely on VOIP during the evenings judging by some areas utilization.

buckleb · 03-02-2012, 11:16

I got a letter this morning, stating the changes to prices.

As a 100Mb customer the total cost of my package, after increases and reductions are taken into account, will be going down by £5.55 a month (from April 1st).

I'm already on paperless billing, so the 25p a month increase for paper bills doesn't affect me.

To be honest, the couple of quid a month increase by itself would not force me to reconsider my services anyway.

Milambar · 03-02-2012, 12:10

I want to know by how much my package (30MB XL broadband, Phone M, TV M) will be changing. Come on VM, publish the details.

Nicosia · 03-02-2012, 12:12

Quote:

Originally Posted by Milambar

I want to know by how much my package (30MB XL broadband, Phone M, TV M) will be changing. Come on VM, publish the details.

they already have...

Milambar · 03-02-2012, 12:13

Not anywhere that I can find, they haven't.

BenMcr · 03-02-2012, 12:15

Quote:

Originally Posted by tridens

and later for everyone

There is nowhere that has been said. The only change is for new TiVo boxes ordered after end of Feb.

Quote:

Originally Posted by Milambar

Come on VM, publish the details.

Because of the way the bundles work there isn't a way to cover the details for everyone online. You'll get an email and/or letter with the details of the overall changes to your bundle

Milambar · 03-02-2012, 12:19

I'm sorry, but that suggests the prices will be tailored to each individual person, and I find that hard to believe.

In the past they have always published a table that says stuff like:

Broadband L - £1 increase per month.
Broadband XL - No change.

etc.

That is what I'm looking for. because if they are going to price themselves out of my price range, I need to action it asap. After all, I have only 7 days from a change in the contract terms and conditions to reject them without penalty. They have announced that the contract is changing, therefore the 7 days clock is already ticking as I understand it.