10M : Virgin Media Broadband price rises

[Chrysalis]

mines going up by £3.25 and I pay around £30-35 each month (including a supposed 50% discount as compensation for broadband high utilisation). Seems a lot for an oversubbed service. Also no caller id which I think I will soon need as I keep getting missed calls on my landline.

So £30-35ish for 30mbit broadband half price
bottom tv package
bottom phone package

the landline has next to no outgoing calls on it.

seems right?

[qasdfdsaq]

50% off huh. Nice. I'll try blagging that out of them next week

[Skie]

Infinity due here in March. Perfect timing to change or get a discount.

[New to cable]

Originally Posted by Chrysalis

mines going up by £3.25 and I pay around £30-35 each month (including a supposed 50% discount as compensation for broadband high utilisation). Seems a lot for an oversubbed service. Also no caller id which I think I will soon need as I keep getting missed calls on my landline.

So £30-35ish for 30mbit broadband half price
bottom tv package
bottom phone package

the landline has next to no outgoing calls on it.

seems right?

Well the bottom TV package is M and is free so full price for 30Mb with bottom TV and phone package is £32.40 or if you have M+ TV its £41.90.

[Chrysalis]

The bottom one without going to retentions I meant, officialy M doesnt exist its M+.

[Wild Oscar]

...

[chrome]

just had the letter from virgin and ours is going up by £3.50, thats for

XL Tv
30 Meg bb
phone line basic

is that price right cause it does not give a break down ?

[Tuvoc]

Originally Posted by chrome

just had the letter from virgin and ours is going up by £3.50, thats for

XL Tv
30 Meg bb
phone line basic

is that price right cause it does not give a break down ?

Sounds right, mine was £3.70 for
XL Tv
20 Meg bb
phone line basic plus anytime and other extras.

[Chrystal86]

Originally Posted by chrome

is that price right cause it does not give a break down ?

I received an email today notifying of my price increase of £2 per month and it does not give a break down of what this is for. All I have is from users posts that TV M+ is going up by £0.50 and BB L is going up by £1.50, but I would have liked this explained in the email, or at least a link at the Virgin website. I have some links given in the email but none list the break down, just info about call charges.

[AaronCooper]

30mb BB (no phone-line) £28.50 to increase by £1.50 so it'll be £30.00 a month.

Yet a new customer can have the service at £27.50 a month, that's after the new customer 3 month discount of course.

It's only £2.50 difference but i don't see why virgin aren't loyal to their existing customers. Funnily enough i cannot complain to them either as the phone call will cost more than the price increase itself, last time i was on the phone to virgin it was close to £9 for the call.

[lumatrix]

What a fix up. I complained bitterly when VM ceased to quote separate prices for bundles. Nobody cared. Now they send an unspecified increase saying it will be described in my April bill AFTER I am due to pay it. So no chance to quit the relevant service before I have paid the first month. It is perfectly apparent that they are creaming payments from customers who would quit or re-negotiate the price before paying for an increase. Very creative accounting. I am sure the person who thought of this scheme has been promoted.

[Fspiders]

Got a my increased price letter today and it says mine is going up by £4.60 a month!! No idea why mine is going up so much!! I'm on a vip50.

I take it that because of this I'm entitled to downgrade my package even though my contract is not at an end?

Regards.

P.S. Just had a great phone session with VM and from April I get a rolling credit of £4.60 per month for 12 months to cover the price increase.. I have to admit I'm pleasantly surprised at the help and recompense I've received.... A happy chappy

[Wild Oscar]

Originally Posted by AaronCooper

It's only £2.50 difference but i don't see why virgin aren't loyal to their existing customers. Funnily enough i cannot complain to them either as the phone call will cost more than the price increase itself, last time i was on the phone to virgin it was close to £9 for the call.

It's always been that way as far back as I can remember!

As for the phone if you use the 18866 or 18185 services you should save a load!!

www.call18866.co.uk/
www.18185.co.uk/

[Begall]

Erm, I got a letter today saying my price would rise by £2.25 a month. I have 50MB BB/Lowest tier phone and I thought the price increases were only applying to 30MB BB?

[Chrystal86]

I want a breakdown from them personally. I am reading all sorts online from different people about what the new charges are for and for how much etc.
I have L broadband, M+ TV and M phone line, I pay my bills by direct debit and do not receive paper billing. It's frustrating that they haven't supplied the breakdown to customers prior to the new charges!

I sent them an email and this was their reply

Thanks for your e-mail to Virgin Media querying the breakdown of the
price change for your account.

We're sorry to hear that you're unable to view these details online.

It looks like the password you gave us doesn't match the details on your
account.

For security reasons, we can provide the details to know how the price
change will affect your account and can update your contact e-mail
address on our records once we receive the correct customer verification password (CVP) from you. This is to make
sure there's only one person accessing your details – and that's you.

I obviously don't remember my password! so had to email them again yesterday and supply my latest bill amount and am now awaiting a reply. Maybe it would just be easier to phone them.