20M Physical Cable Question

andybrock · 30-01-2012, 19:57

Just been speaking to VM CS tonight about upgrading from 20M>50M and then eventually to 100M after network upgrade.

CS mentioned upgrading the physical cable within the property-has anyone come across this before?

Thanks

jb66 · 30-01-2012, 21:22

Nope, I still use united artist cable

andybrock · 30-01-2012, 21:30

Thanks jb.

Is RG6 upto the job of 100Mb BB ?

jb66 · 30-01-2012, 21:43

Yeah no probs

andybrock · 30-01-2012, 21:56

Cheers

Should just be a modem swap then

Nopanic · 30-01-2012, 22:17

Unless they mean the drop ? If you've had a few issues ?

andybrock · 30-01-2012, 22:26

Thanks Nopanic. Had no issues with the 20 mb service at all.

My modem is on a separate leg from others which are cabled individually to two Tv's.

qasdfdsaq · 30-01-2012, 23:24

Your cable could do 5 gigs if you felt so inclined to hook it up to the right equipment. Another case of customer service talking utter crap.

Nopanic · 31-01-2012, 07:21

Quote:

Originally Posted by qasdfdsaq

Your cable could do 5 gigs if you felt so inclined to hook it up to the right equipment. Another case of customer service talking utter crap.

How can you be angry about someone none technical making sure a customers cable is up to spec?

jb66 · 31-01-2012, 08:21

They aren't making sure, they just spraff, of they don't know then say nothing

qasdfdsaq · 31-01-2012, 11:27

Quote:

Originally Posted by Nopanic

How can you be angry about someone none technical making sure a customers cable is up to spec?

As above. There's no such thing.

Nopanic · 31-01-2012, 18:28

Quote:

Originally Posted by jb66

They aren't making sure, they just spraff, of they don't know then say nothing

Misguided .. with a good customer experience in mind.

qasdfdsaq · 31-01-2012, 19:10

Lying to customers and making up rubbish on the spot does not equate to good customer experience.

Nopanic · 31-01-2012, 20:14

Quote:

Originally Posted by qasdfdsaq

Lying to customers and making up rubbish on the spot does not equate to good customer experience.

Know that for a fact ?

Libel?

I'm choosing to believe that the agent has been told certain customers or certain aged cable gives a reduction in service.

qasdfdsaq · 31-01-2012, 22:10

If an agent's been lied to and taught to perpetuate those lies it just means it's coming from higher up the managerial chain which makes it even worse.

Same as the "I'm sending some signals to your modem" that will magically solve congestion and "it's fixed but it'll take a few hours to show up" that magically solves power levels crap they spew just to get you off the phone.