20M : Why does Virgin assume every PC user is an idiot?

[qasdfdsaq]

Exactly - if the connection has a problem the OS is irrelevant. If the OS is causing the problem though, then of course it's unsupported - though then again I wouldn't expect VM to help with problems with my OS if the connection is not at fault. And yes, it's often far easier to pretend I'm running Windows than try to explain to the Indian fellas what exactly OpenIndiana is (yes I run that on my home network too )

There are mind you a few people on Ubuntu because of cost - it's free after all - rather than because they actually want to be. Remember those short-lived netbooks that came with Ubuntu instead of Windows?

[Peter_]

Originally Posted by qasdfdsaq

Exactly - if the connection has a problem the OS is irrelevant. If the OS is causing the problem though, then of course it's unsupported - though then again I wouldn't expect VM to help with problems with my OS if the connection is not at fault. And yes, it's often far easier to pretend I'm running Windows than try to explain to the Indian fellas what exactly OpenIndiana is (yes I run that on my home network too )

There are mind you a few people on Ubuntu because of cost - it's free after all - rather than because they actually want to be. Remember those short-lived netbooks that came with Ubuntu instead of Windows?

Exactly.

[Nopanic]

Originally Posted by Peter_

Some agents get brown trousered when it is mentioned, but the average linux user knows his O/S and should not really need to mention his O/S and just convert the agents instructions in their head.

Even if they mention it to me I just carry on as we support the connection, I have used various versions of linux in the past so know it works just as well as anything else.

Officially it is an unsupported O/S though.

would you not fail your quality if that call was recorded?

[Peter_]

Originally Posted by Nopanic

would you not fail your quality if that call was recorded?

Maybe but at least I sorted out the customer but as long as they either followed instructions or never mentioned it does it really matter as officially we only support the connection, using the O/S as a reason to terminate the call is a get out clause to many people use.

I have only ever had one person state they were a linux user so no idea how others I have spoken to.

Plus I have passed quality every time over the last year and achieved my bonus so not overly bothered, plus I hope to be gone soon enough.

[Nopanic]

Originally Posted by Peter_

Maybe but at least I sorted out the customer but as long as they either followed instructions or never mentioned it does it really matter as officially we only support the connection, using the O/S as a reason to terminate the call is a get out clause to many people use.

I have only ever had one person state they were a linux user so no idea how others I have spoken to.

Plus I have passed quality every time over the last year and achieved my bonus so not overly bothered, plus I hope to be gone soon enough.

Flip flop on your normal stance around process ... I agree the best should be done before advising a call can not be continued.

[Peter_]

Originally Posted by Nopanic

Flip flop on your normal stance around process ... I agree the best should be done before advising a call can not be continued.

I always do my level best for any caller and I have great AHT plus I achieve bonus so a win win for the customer and myself.