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Virgin - this is a bloody joke!!!
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Old 28-01-2012, 17:56   #1
garmcqui
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Virgin - this is a bloody joke!!!
All saturday afternoon, internet completely unusable.

My router was turned off from 7pm - 4am but apart from that all the red parts are just VM being absolute tosh. This is not on.



Speed/Pingtest.net won't even load, it's that bad!

EDIT: 10 mins later managed to get pingtest to load, no luck with speedtest.net:



EDIT: finally got speedtest to work:



I'm going to phone BT tomorrow....
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Old 28-01-2012, 18:08   #2
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Re: Virgin - this is a bloody joke!!!
should get double speed for free soon !!

Sorry to joke, that does look like a total poo connection, hope it get fixed soon
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Old 28-01-2012, 18:11   #3
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Re: Virgin - this is a bloody joke!!!
I've been having the same issues. Trying to download updates from apple microsoft all very very slow. I'm in NW London where abouts are you?
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Old 28-01-2012, 18:52   #4
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Re: Virgin - this is a bloody joke!!!
post your modem configs from 192.168.100.1, i think if it superhub or hub not in modem mode it is 192.168.0.1, post the power levels and snr for downstream and upstream power level
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Old 28-01-2012, 19:01   #5
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Re: Virgin - this is a bloody joke!!!
ya, I am curious to see those power levels too
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Old 28-01-2012, 19:45   #6
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Re: Virgin - this is a bloody joke!!!
rather suspect he cant get on just now
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Old 28-01-2012, 19:49   #7
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Re: Virgin - this is a bloody joke!!!
Mines not to bad now






Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 98 55616000 Kbits/sec 298750000 Hz 3.6 dBmV 43.9 dB Hybrid
Locked QAM256 97 55616000 Kbits/sec 290750000 Hz 4.3 dBmV 43.9 dB Hybrid
Locked QAM256 101 55616000 Kbits/sec 306750000 Hz 3.5 dBmV 43.2 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 314750000 Hz 3.2 dBmV 43.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown



Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



Primary Downstream Service Flow
Downstream(0)
SFID 730
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps



Primary Upstream Service Flow
Upstream(0)
SFID 729
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
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http://www.speedtest.net/result/623767525.png
http://www.pingtest.net/result/4632877.png
Last edited by crazyronnie; 28-01-2012 at 20:09.
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Old 28-01-2012, 19:58   #8
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Re: Virgin - this is a bloody joke!!!
Just managed to get on. Power levels etc are all fine, it's just VM's bloody useless network. "Local upstream utilisation issue" apparently.

See my previous threads: http://www.cableforum.co.uk/board/12...tter-peak.html and http://www.cableforum.co.uk/board/12...h-i-hadnt.html

I'm in Shepherds Bush (W12)


Connection

--------------------------------------------------------------------------------

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 74 55616000 Kbits/sec 298750000 Hz 2.2 dBmV 42.6 dB Hybrid
Locked QAM256 73 55616000 Kbits/sec 290750000 Hz 2.7 dBmV 42.4 dB Hybrid
Locked QAM256 77 55616000 Kbits/sec 306750000 Hz 2.1 dBmV 42.4 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 314750000 Hz 1.5 dBmV 41.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 43.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 3898
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 3897
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


--------------------------------------------------------------------------------

Current System Time:Sat Jan 28 19:57:53 2012
Last edited by garmcqui; 28-01-2012 at 20:02.
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Old 28-01-2012, 21:17   #9
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Re: Virgin - this is a bloody joke!!!
Quote:
Originally Posted by crazyronnie View Post
Mines not to bad now






Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 98 55616000 Kbits/sec 298750000 Hz 3.6 dBmV 43.9 dB Hybrid
Locked QAM256 97 55616000 Kbits/sec 290750000 Hz 4.3 dBmV 43.9 dB Hybrid
Locked QAM256 101 55616000 Kbits/sec 306750000 Hz 3.5 dBmV 43.2 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 314750000 Hz 3.2 dBmV 43.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 730
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 729
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

your power levls are pretty much spot on post when you have porblme they might be different
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Old 29-01-2012, 11:04   #10
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Re: Virgin - this is a bloody joke!!!
Quote:
Originally Posted by garmcqui View Post
I'm in Shepherds Bush
You haven't got any Trevor Francis tracksuits by any chance????
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Old 29-01-2012, 14:17   #11
crazyronnie
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Re: Virgin - this is a bloody joke!!!
Accidentally delete my old thinkbroadband monitor started a new one. Today my connection is really bad. I've never seen the graph like this for my connection ever. I'm sharing a live graph. I personally think its because of the superhub.



Connection

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 98 55616000 Kbits/sec 298750000 Hz 3.4 dBmV 43.9 dB Hybrid
Locked QAM256 97 55616000 Kbits/sec 290750000 Hz 3.9 dBmV 43.6 dB Hybrid
Locked QAM256 101 55616000 Kbits/sec 306750000 Hz 3.1 dBmV 43.0 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 314750000 Hz 3.0 dBmV 43.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID 730
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


Primary Upstream Service Flow
Upstream(0)
SFID 729
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Jan 29 14:17:03 2012
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http://www.pingtest.net/result/4632877.png
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Old 29-01-2012, 14:24   #12
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Re: Virgin - this is a bloody joke!!!
If it looks like that now it lord only knows what it will be like this evening. Although the Superhub has faults I really don't see that it can be to blame for that mess - if you aren't actively using the connection yourself then it's ovesubscription pure and simple.
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Old 29-01-2012, 14:31   #13
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Re: Virgin - this is a bloody joke!!!
The only reason i think its the superhub is because i started having issues and seeing this type of graph when i got it and activated it on friday. I would have put up the old graphs of my VMNG300 but i deleted it by mistake.

I'll ring up VM tomorrow morning and see if i can have my VMNG300 reactivated.
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Old 29-01-2012, 14:37   #14
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Re: Virgin - this is a bloody joke!!!
It really depends on how old your old graphs were. Mine area went from good to abysmal over the course of less than a week and probably a single day when VM activated a 100Mbps torrent freak. Although they sell 100Mbps if anybody actually uses it to the full the area is spannered.
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Old 29-01-2012, 14:40   #15
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Re: Virgin - this is a bloody joke!!!
This literally happened in a space of a day and 100mb is not enabled in my area yet. I cant get above 3mb upload anymore either. I use to get 4.80mb all the time
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