50M : Trouble connecting? Burnley

[idontpirate]

Struggle to connect to just a few services, EA Servers and Xbox Live parties to be specific. Sometimes takes a refresh/20+ seconds to load a page.

Nothing in my setup has changed for it to happen, i have reset and restarted every piece of equipment.

Any ideas?

PHP Code:

Downstream Channels
Lock Status    Modulation    Channel ID    Max Raw Bit Rate    Frequency    Power    SNR    Docsis/EuroDocsis locked
Locked    QAM256    21    55616000 Kbits/sec    298750000 Hz     6.6 dBmV    41.6 dB    Hybrid
Locked    QAM256    22    55616000 Kbits/sec    306750000 Hz     6.6 dBmV    41.8 dB    Hybrid
Locked    QAM256    23    55616000 Kbits/sec    314750000 Hz     6.5 dBmV    41.7 dB    Hybrid
Locked    QAM256    24    55616000 Kbits/sec    322750000 Hz     6.2 dBmV    41.4 dB    Hybrid
Unlocked    Unknown    0    0 Ksym/sec    0 Hz     0.0 dBmV     0.0 dB    Unknown
Unlocked    Unknown    0    0 Ksym/sec    0 Hz     0.0 dBmV     0.0 dB    Unknown
Unlocked    Unknown    0    0 Ksym/sec    0 Hz     0.0 dBmV     0.0 dB    Unknown
Unlocked    Unknown    0    0 Ksym/sec    0 Hz     0.0 dBmV     0.0 dB    Unknown
Upstream Channels
Lock Status    Modulation    Channel ID    Max Raw Bit Rate    Frequency    Power
Locked    ATDMA    6    20480 Kbits/sec    35800000 Hz    44.5 dBmV
Unlocked    Unknown    0    0 Ksym/sec    0 Hz     0.0 dBmV
Unlocked    Unknown    0    0 Ksym/sec    0 Hz     0.0 dBmV
Unlocked    Unknown    0    0 Ksym/sec    0 Hz     0.0 dBmV 


PHP Code:

Tracing route to dixons.co.uk [77.75.51.30]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  192.168.1.1
  2    33 ms    22 ms    22 ms  cpc12-burn*.cable.virginmedia.com [8
1.110.56.1]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out. 


[sabe525]

Good Morning
I have Virgin Media Broadband (Manchester). I phoned customer services last night, the problem is a serious national outage, expect problems until 01 February 2011. Had the same problems last week customer services was not aware of any problem. My account will be credited with £10 as a goodwill gesture and the equivalent of 1 weeks broadband charge to my account next month. Spent hours last week trying to sort out their problem!

[idontpirate]

I thought that the national outage was fixed days/weeks ago. My connection was fine for a few days before this, it only started yesterday. I lost my connection completely for a while last night too.

[sabe525]

It appears that Virgin Media are keeping people in the dark!
It’s an intermittent outage, no guarantee that fault will be fixed by 1st February. I was advised to contact customer services if I have any problems after 1st. I’m only a novice but I found this website useful: www.pingtest.net (it provides a record of your connection problems etc)