30M Hit And Miss Internet - Page 2

thenry · 23-01-2012, 17:54

DaVone the thinking of leaving option will get you through to agents in the uk. Their open until 8pm i think. Hang on in their they might even offer you something nice, complain!

da_vone · 23-01-2012, 18:14

Quote:

Originally Posted by thenry

DaVone the thinking of leaving option will get you through to agents in the uk. Their open until 8pm i think. Hang on in their they might even offer you something nice, complain!

I was trying to get to the "thinking of leaving option" but i am still getting the the same old we know your experiencing problems and so it isn't giving me that option yet. hopefully i will hit them tomorrow.

thenry · 23-01-2012, 18:27

So no options.

Google virgin media community forum and post everything there with 'urgent attention no internet' in the thread title.

da_vone · 24-01-2012, 12:56

Hi All

Finally got through to a "homie" aka UK individual, [what do you know via option 5 in less than a minute, thanks for that guys] explained the issue and then put me through to UK Support, i did have to wait 23 mins but the friendly Liverpudlian chap said there was a cue.

This support seems much more better as the this chap was able to take my door number and my postcode and confirm low power level himself. Last time the Indian individual asked me to find out what the power levels were.

He also said that when there is an area fault engineers destined to properties in that area can get canceled to tend to the area fault but this shouldn't really happen. i guess it was just my bad.

Well my net is holding albeit still with low power levels: http://imgur.com/jwVGF

I will be expecting an engineer early Friday morning and the chap also took my number so that the engineer can call half an hour before he arrive. Hopefully i will have good news by then.

Mick Fisher · 24-01-2012, 13:12

If, and it is a big if, I ever manage to get the Indian Hindrance Desk to send an engineer, it always gets cancelled the next day. It seems India specialise in sending out new modems.

da_vone · 27-01-2012, 09:06

The engineer chap came early this morning and had a look at my power level and found them to be a little low. And so i shall paraphrase as best as possible about what he did.

The engineer went out to the cabinet and said my line was at the bottom. i did say that about 3 or four months ago there was a lot of activity on my street were engineers were working on the cabinet and the engineer said that it must have been a cabinet refurbishment/maintenance thing. he said that my line was not moved up as other were [and was just put back in its original position] hence why i was getting the low power levels, as my line was near the bottom of the cabinet. so after the engineer moved my line up i was getting these readings

http://i.imgur.com/Iqp3H.jpg

These look a bit more better than before and hopefully my net will be stable once more. I appreciate everyone taking the time out to reply to this post.

sabe525 · 27-01-2012, 11:41

Check out: Trouble connecting? Burnley
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It appears that Virgin Media are keeping people in the dark!
It’s an intermittent outage, no guarantee that fault will be fixed by 1st February. I was advised to contact customer services if I have any problems after 1st. I’m only a novice but I found this website useful: www.pingtest.net (it provides a record of your connection problems etc)

thenry · 27-01-2012, 12:39

Upstream is low